What are the responsibilities and job description for the Surgical Services & Patient Experience Coordinator position at Steindler North Liberty Ambulatory Surgery Center?
Description
Steindler Orthopedic is seeking a professional, enthusiastic, and energetic Patient Services Representative to join our Ambulatory Surgery Center (ASC) team.
This position plays an important role in creating a positive experience for patients and their families before and during their surgical visit. The Patient Services Representative serves as a key liaison between patients, families, and the surgical team, ensuring patients are welcomed, properly registered, and prepared for their procedure.
The ideal candidate is organized, detail-oriented, compassionate, and customer-service focused, with the ability to remain calm and professional in a fast-paced healthcare environment. Previous experience in a healthcare or medical setting is preferred.
If you are organized, dependable, patient-focused, and enjoy making a difference in the healthcare experience, we would love to hear from you.
This is a part-time position working 4-6 hours per day, Monday through Friday.
Requirements
- Welcome and greet patients and their families upon arrival at the Ambulatory Surgery Center.
- Complete patient registration and verify demographic, insurance, and other required information.
- Ensure patients feel welcomed, informed, and cared for throughout the registration process.
- Prepare patient charts and ensure all required documentation is complete and accurate.
- Verify patient information with the patient and make corrections as needed.
- Provide patients with required information, including the Patient Bill of Rights.
- Obtain required signatures and consent forms and ensure documentation is properly maintained.
- Maintain patient medical records in accordance with established procedures and confidentiality requirements.
- Prepare and compile charts for upcoming surgical procedures.
- Prepare documents and superbills for distribution to the appropriate personnel.
- Apply patient identification armbands and assist patients with the check-in process.
- Direct family members to the appropriate waiting areas and provide assistance as needed.
- Assist patients with transitioning to clinical areas or rooms as appropriate.
- Maintain awareness of the daily surgical schedule and the progression of procedures to ensure patients are prepared and moved through the process in a timely manner.
- Answer incoming calls, take messages, and assist with chart completion and other front-desk responsibilities.
- Assist with stocking and maintaining supplies within the facility.
- Maintain a clean, organized, and welcoming reception area.
- Communicate effectively with patients, families, coworkers, and clinical staff.
- Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational policies.
- Perform other duties as assigned.
Qualifications:
- High school diploma or GED required.
- Previous healthcare, medical office, or ambulatory surgery experience preferred.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional, friendly, and compassionate approach when interacting with patients and families.
- Strong organizational skills and attention to detail.
- Ability to perform detailed work accurately and efficiently.
- Basic computer skills and proficiency with Microsoft Office or other required software.
- Ability to learn and utilize electronic medical record and registration systems.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Ability to work effectively both independently and as part of a team.
- Ability to use standard office equipment.
- Demonstrated ability to communicate effectively and respectfully with patients, families, coworkers, and supervisors.
Steindler Surgery Center is an Equal Opportunity Employer.
Compensation is based on education, skills, and experience.