What are the responsibilities and job description for the Bilingual Patient Care Coordinator (Call Center) position at Steinberg Diagnostic Medical Imaging?
Bilingual Patient Care Coordinator
Position is on site (7301 Peak Dr. Las Vegas, NV 89128)
Pay: $17.00-$18.00/hour based on experience
Shift: Monday-Friday, 9:15AM-5:45 PM
About Steinberg Diagnostic Medical Imaging:
Steinberg Diagnostic Medical Imaging (SDMI) stands at the forefront in the radiology industry, providing exceptional imaging services at 12 state-of-the-art facilities throughout the Las Vegas valley.
We are committed to exceptional patient care and creating a positive, inclusive workplace culture. Our team members enjoy competitive compensation, comprehensive medical and dental coverage, retirement benefits, and ongoing training with opportunities for continued professional growth.
Job Overview:
The Bilingual Patient Care Coordinator provides customer support by handling high volumes of incoming and outgoing calls, offering assistance, information, and solutions in a fast-paced, service-focused call center environment. Spanish/English proficiency required.
Responsibilities:
- Answer a minimum of 60 calls per day.
- Handle all calls and referrals in accordance with organization-identified metrics for productivity and desired service levels, following scripts, and policies/procedures.
- Ability to triage patient, accurately schedule them based on defined appointment booking protocols, and navigate patient to the correct area of care.
- Attention to detail and sense of urgency to resolve complaints.
- Ability to work different shifts and Saturdays as necessary to support the operations of the Call Center.
- Other duties as assigned.
Minimum Skills/Requirements
- High School graduate or equivalent with 6-month experience as a medical receptionist or related experience, preferred.
- One (1) or more years’ experience working in a call center. Healthcare preferred.
- Knowledge of medical terminology, ICD10, CPT coding and procedures preferred.
- Knowledge of basic insurance guidelines within the last two years preferred.
- Working knowledge of computers, the ability to navigate within automated systems, software packages, and can type 45 words per minute (preferred).
What We Offer:
- As a full time (exempt/nonexempt) employee, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, 401K, PTO, paid holidays and more.
Experience exceptional service with a fulfilling career in medical imaging with Steinberg Diagnostic Medical Imaging.
Salary : $17 - $18