What are the responsibilities and job description for the PM Lead Host/Hostess position at Stein Eriksen Lodge?
For those who seek the best, there's only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Position Summary:
To warmly greet each guest as they enter the restaurant, make them feel comfortable and escort them to their table. Assist Restaurant Manager to coordinate and oversee all aspects and functions of Food and Beverage personnel. Maintain required standards to achieve superior customer service and consistent product within guidelines. Review and coordinate daily reservations to generate seating chart with manager on duty approval. Maintains door and phone coverage during shift while overseeing and training the hosts.
Essential Functions:
- Oversee all delegated duties at the host stand to required standards
- Inspect outlet daily prior to opening for table sets, cleanliness, and completion of side work duties
- Creates seating chart according to reservations, notating owners, VIP’s and special occasions. Communicate information thru pre-meals
- Assists guests with coats and issuing of claim check
- Takes reservations per Food and Beverage reservations policy, confirming reservations daily
- Maintains menus, makes sure there are adequate copies available and that they are in good condition. (Food, beer and wine menus) for all outlets. Ordering replacements by informing F&B Assistant
- Has complete knowledge of all F&B menu offerings and promotions for all outlets and F&B information binder
- Informs management of any/all guest issues or compliments
- Maintains organization and cleanliness of restaurant, host stand, closet and Troll Hallen Lounge/Room Service
- Monitors supplies needed at the host stand
- Answers phone within 3 rings in a courteous, professional manner
- Maintains presence at door at all times
- Performs work related duties as assigned
- Knowledge of Park City, Deer Valley and Stein Eriksen Lodge in order to answer guest questions. Includes giving directions to guests from different locations.
- Understanding of service techniques in order to assist staff as needed
- Participate in pre meal, department staff and training meetings
- Other additional duties as assigned
Education, Experience, and Skills Required:
- Prior experience hosting in fine dining
- Good communication, organization and concentration skills
- Ability to lift, push & pull up to 50 pounds.
The Stein Collection Offers:
- Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs
- Chef prepared meals daily in our cafeteria, at no cost to you
- On site heated garage for employee parking -a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.