What are the responsibilities and job description for the Customer Service Specialist position at Steffanie Rigetta Agency?
Company Description
Steffanie Rigetta Agency specializes in providing top-tier insurance services tailored to meet the unique needs of its clients. The agency is committed to delivering comprehensive solutions and unmatched customer care. With a focus on reliability and excellence, Steffanie Rigetta Agency strives to simplify the insurance process and offer personalized support. The organization is known for its customer-focused approach and a team dedicated to creating positive experiences.
Role Description
This is a full-time on-site role for a Customer Service Specialist, located in Altamonte Springs, FL. The Customer Service Specialist will handle inquiries, assist clients with insurance questions, and ensure customer satisfaction. Responsibilities include managing phone interactions, providing exceptional customer support, resolving concerns, and maintaining a high standard of service. The role requires excellent communication skills and the ability to build strong customer relationships.
Qualifications
- Proficiency in Customer Support, Customer Service, and delivering exceptional Customer Experience
- Strong skills in Customer Satisfaction and Phone Etiquette
- Excellent communication and interpersonal abilities
- Strong organizational and time management skills
- Problem-solving mindset and ability to handle client concerns efficiently
- Experience in the insurance or financial services industry is a plus
- High school diploma or equivalent; further education or certification in customer service is advantageous