IT Support Analyst II

Details:

Job Description

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company!

For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!

We're seeking an IT Operations Analyst Candidate with a strong technical foundation and extensive experience supporting complex manufacturing and laboratory IT environments. This role requires a seasoned professional who can independently lead system deployments, troubleshoot critical production issues, and act as a trusted technical partner to Operations, Quality, and Engineering teams.

Job Responsibilities:

• Understand the business requirements; perform analysis and translation of business requirements to technical specifications; provide solutions design, build, and deploy IT solutions and services; provide maintenance and support.
• Act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Open , Logistic supply chain)
• Actively participate in the implementation of new systems and digital initiatives in the Manufacturing and Supply Chain areas.
• Collect business requirements for changes in processes and technical areas.
• Formalize scope and deliverables for technical processes and changes.
• Execute the deployment and localization of the global IT system solutions.
• Execute Digital Pillar activities (Align with Operations zero loss journey and boot performance by digital capabilities).
• Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solving issues as they occur in day-to-day business.
• Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services.
• Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems in accordance with GxP guidelines.
• Prepare, review, and maintain Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation for IT systems.
• Track and document configuration changes to lab equipment and associated software to ensure traceability and compliance.
• Coordinate and execute IT resiliency and disaster recovery procedures specific to IT systems, ensuring business continuity and data integrity.
• Support periodic validation and requalification of Lab IT systems to maintain compliance with GxP and regulatory standards.
• Act as primary IT liaison for lab-based systems, ensuring integration with global IT platforms while meeting local compliance and operational needs.
• Monitor and respond to lab IT incidents, ensuring timely resolution and proper escalation where required.
  
  

Job Requirements

Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

• Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent experience)
• 7 years of progressive experience in IT operations, application support, or solution delivery within manufacturing or regulated industrial environments
• Experience working in multinational/global organizations supporting site-level deployment of global systems
• Strong background in GMP, GAMP, and Computer System Validation (CSV)
• Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments
• Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes
• Deep understanding of manufacturing execution, materials management, and supply chain workflows
• Provide operational support for mission-critical production and lab systems.
• Support incident triage, root cause analysis, and corrective actions to minimize production impact
• Execute validation activities in accordance with established CSV and GxP frameworks
• Implement approved system changes following established change management and validation procedures
• Support system upgrades, patches, and enhancements in coordination with global IT teams
  
  

Level Of Knowledge, Skills, And Authority:

• Advanced troubleshooting across applications, database, and interface layers
• Strong SQL skills for data analysis, incident investigation, and validation support
• Experience with system integrations, data flows, and change control in validated environments
• Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems
• Write and execute SQL statements to support operational reporting, incident investigation, data validation, and root cause analysis; troubleshoot SQL query performance, data integrity, and interface-related data issues.
• Provide hands-on support for Operational Technology (OT) systems in manufacturing and laboratory environments, including MES/LES, equipment interfaces, historian systems, and shop floor applications.
• Understand IT/OT system platform architecture, including application, database, interface, middleware, and infrastructure layers, and how they interact within regulated manufacturing environments.
• Troubleshoot issues across the IT/OT boundary, identifying root causes related to applications, databases, interfaces, or network connectivity, and supporting OT teams during production-impacting events.
• Support OT and manufacturing teams with real-time troubleshooting of system behavior, data flow disruptions, and integration issues affecting production and quality processes.
• Demonstrate working knowledge of network and connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones.
• Collaborate with network and infrastructure teams to diagnose and resolve connectivity issues impacting manufacturing, laboratory, and OT systems while adhering to site security and compliance standards.