IT Business Partner, eMobility Operations

Details:

Job Description

This position will serve as the primary IT partner for local eMobility leadership while supporting network infrastructure, production hardware, shop-floor technology, endpoint services, cybersecurity coordination, and business continuity. The role will work closely with Siemens eMobility / Heliox business stakeholders, the global eMobility IT organization, US Smart Infrastructure IT, Siemens IT providers, vendors, and managed service partners.

You'll Make an Impact By

• Serving as the primary IT point of contact for Siemens eMobility / Heliox leadership at the Knightdale facility and Atlanta headquarters.
• Partnering with business leaders to understand priorities, manage IT demand, and align local needs with Siemens IT standards.
• Developing short-, mid-, and long-term IT roadmaps for site growth, production readiness, digitalization, infrastructure, cybersecurity, and business continuity.
• Supporting IT budget planning, forecasting, cost transparency, service consumption tracking, and cost optimization.
• Managing IT projects and demands from intake through execution, including scoping, requirements, prioritization, provider coordination, and status communication.
• Translating technical topics into clear business language for operational and leadership stakeholders.
• Coordinating with global eMobility IT, US Smart Infrastructure IT, cybersecurity, infrastructure, workplace services, application teams, vendors, and MSPs.
• Providing onsite IT/OT support for office, engineering, warehouse, production, test, service, and shop-floor environments.
• Supporting network infrastructure across Knightdale and Atlanta, including connectivity, switching, routing, wireless, VPN, firewalls, and escalation to network providers.
• Supporting production hardware and shop-floor devices, including industrial PCs, manufacturing workstations, scanners, label printers, shared workstations, displays, and other operations-critical endpoints.
• Supporting local infrastructure such as file shares, servers, application dependencies, hybrid cloud components, and site-specific systems as needed.
• Maintaining accurate documentation for assets, infrastructure, support processes, escalation paths, and site operating procedures.
• Supporting cybersecurity, vulnerability remediation, access governance, patch compliance, audit readiness, and incident escalation.
• Participating in planned maintenance, incident response, and occasional non-standard-hours support when business needs require.
  
  

Job Requirements

Details:

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and relevant experience.
• 5 years of experience in IT business partnering, IT operations, infrastructure support, IT/OT support, manufacturing IT, or a similar role.
• Experience supporting onsite IT operations in a manufacturing, industrial, engineering, logistics, energy, infrastructure, or technology environment.
• Experience managing IT demand, projects, budgets, vendors, service providers, and multiple stakeholders.
• Experience supporting production or operations-critical hardware, endpoints, or shop-floor technology.
• Ability to work onsite in Knightdale / Raleigh, NC and support the Atlanta office as required.
• Proficient in English both written and verbal
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
  
  

Preferred Qualifications

• 8 years of experience in IT business partnering, infrastructure operations, manufacturing IT, or IT/OT support.
• Experience in manufacturing, industrial automation, electrification, eMobility, EV charging, or energy infrastructure.
• Experience working with global IT organizations and aligning regional needs with global standards.
• Experience with SAP, Salesforce, Microsoft Dynamics, and MES
• Experience with demand management, service management, project management, or Agile delivery practices.
• Working knowledge of network fundamentals and cybersecurity
• Strong communication skills with the ability to work with business leaders, technical teams, vendors, and shop-floor users.
• Experience supporting industrial PCs, production networks, test systems, or manufacturing execution environments.
• Strong vendor management, cost management, stakeholder management, and executive communication skills.