What are the responsibilities and job description for the Deskside Technician II - Migration position at Stefanini North America and APAC?
Details:
Job Description
Stefanini Group is looking for a Deskside Technician II - Migration for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
DESCRIPTION: Stefanini will provide Onsite field technicians to support the following Atlas migration activities as staff augmentation resources:
Provide deskside support for Atlas migration activities.
Troubleshoot and resolve technical issues related to Okta, Active Directory, ServiceNow, and more.
Assist with endpoint management and support for various operating systems.
Deliver exceptional customer support and service.
Collaborate with team members to ensure smooth migration processes.
Keywords: deskside support, troubleshoot, endpoint management, customer support, collaboration
Techs must have strong attention to detail, exceptional communication skills, and be prepared to deliver excellent support. Post migration activities include documenting issues and trends and escalation to subject matter experts as needed.
Job Requirements
Details:
TECHNOLOGY/ SKILLS:
Techs must have experience supporting the following at an L2 level.
Job Description
Stefanini Group is looking for a Deskside Technician II - Migration for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
DESCRIPTION: Stefanini will provide Onsite field technicians to support the following Atlas migration activities as staff augmentation resources:
- Onsite field services to support migration and post-migration activities, focused on ensuring users' issues are resolved, documented, and escalated swiftly.
- Migration activities include device intake, device wiping, device imaging, and deployment.
- Post migration activities include participating in training sessions and acting as in-room troubleshooters.
- Floorwalking - visiting users' desks to address issues and work closely with onsite teams and project leads to document issues and trends.
Provide deskside support for Atlas migration activities.
Troubleshoot and resolve technical issues related to Okta, Active Directory, ServiceNow, and more.
Assist with endpoint management and support for various operating systems.
Deliver exceptional customer support and service.
Collaborate with team members to ensure smooth migration processes.
Keywords: deskside support, troubleshoot, endpoint management, customer support, collaboration
Techs must have strong attention to detail, exceptional communication skills, and be prepared to deliver excellent support. Post migration activities include documenting issues and trends and escalation to subject matter experts as needed.
Job Requirements
Details:
TECHNOLOGY/ SKILLS:
Techs must have experience supporting the following at an L2 level.
- Okta
- Active Directory
- ServiceNow
- Endpoint Central
- Microsoft Office Suite tooling (Outlook, Teams, Word, etc)
- Exchange
- Intune
- JAMF JAMF Connect
- iOS, Mac OS & Windows OS support experience
- Active Sync
- Exceptional customer support skills
- Proficiency in Okta, Active Directory, ServiceNow, and other specified tools.
- Experience with Microsoft Office Suite and Exchange.
- Knowledge of Intune, JAMF, and JAMF Connect.
- Ability to support iOS, Mac OS, and Windows OS.
- Strong customer support skills and problem-solving abilities.