What are the responsibilities and job description for the Deskside Technician I position at Stefanini North America and APAC?
Details:
Job Description
Stefanini Group is looking for a Deskside Technician I for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
Position Summary On-site
Details:
Key Responsibilities
Job Description
Stefanini Group is looking for a Deskside Technician I for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
Position Summary On-site
- Entry-level IT support role responsible for PC End of Life Refresh On-site , in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment.
Details:
Key Responsibilities
- Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals.
- Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity).
- Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists.
- Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup.
- Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
- Support onboarding and offboarding workflows: set up new user equipment, transfer data, and collect/erase devices at termination.
- Maintain inventory of spare equipment, consumables, and parts; report low-stock or faulty items.
- Follow security best practices: ensure patching, antivirus status, device encryption, and secure disposal of sensitive materials.
- Provide excellent customer service; communicate status and next steps clearly to end-users