Customer Service Representative

Details:

Job Description

Stefanini Group is hiring!

Stefanini is looking for an Customer Service Representative in Jackson, MI 49201

For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: HiteshKumar.Bhatnagar@stefanini.com

Job Title: Customer Service Representative

Location: 1100 Technology Dr, Jackson, MI 49201

Timings: 8:30 AM to 5:00 PM; Lunch : 30 Minutes

Interview Process: Virtual interview followed by an in‑person interview

Qualifications:

• Education: minimum High School Diploma and a bachelor's degree preferred.
• At least 2 years of customer service experience.
• Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills.
• Interview Process: Virtual interview followed by an in‑person interview scheduled between April 20-24.
  
  

Job Requirements

Details:

Responsibilities:

• The Customer Service Representative supports Client's Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing.
• This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order‑to‑cash process.
• The position requires strong communication, organizational, and problem‑solving skills, a customer‑focused and adaptable mindset, and proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor's degree preferred.
  
  

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.