What are the responsibilities and job description for the SAP Delivery Manager position at Stefanini Group?
Details:
About the Role
The SAP Delivery Manager will be a critical leader responsible for the successful execution, delivery, and growth of our SAP projects, with a strong focus on S/4HANA Transformations and Application Management Services (AMS) within the North American market. This onshore role requires a dynamic individual with exceptional communication skills, deep SAP product expertise, and a proven track record of driving both project excellence and business development through upselling and cross-selling.
Key Responsibilities
Project & Delivery Leadership
Oversee and manage a portfolio of SAP projects, ensuring successful delivery within scope, on budget, and on time, with a primary focus on S/4HANA implementation, conversion, and transformation programs.
Lead the end-to-end delivery cycle for complex SAP projects, serving as the primary point of contact and escalation for the client and internal teams.
Ensure quality assurance across all project deliverables, methodologies, and compliance with client standards and service level agreements (SLAs) for AMS contracts.
Manage project financials, resource allocation, and risk mitigation effectively to maintain high-profitability and client satisfaction.
Cultivate and maintain strong, trusted relationships with key client stakeholders, acting as a strategic advisor on their SAP roadmap and digital transformation journey.
Actively identify upselling and cross-selling opportunities within the existing SAP ERP and S/4HANA project base. This includes proposing additional modules, AMS enhancements, cloud migration services, or next-generation SAP technologies.
Collaborate closely with sales and pre-sales teams, lending deep product knowledge and delivery expertise to proposals, statements of work (SOWs), and client presentations.
Lead quarterly business reviews (QBRs) and steering committees, demonstrating project value and strategic alignment.
Expertise & Team Management
Serve as a Subject matter expert (SME), providing deep knowledge and guidance on the full spectrum of SAP products, including ECC, S/4HANA (Cloud, On-Premise, Hybrid), and associated technologies (e.g., SAP BTP, Fiori).
Mentor, coach, and manage geographically dispersed, multi-functional project teams, fostering a culture of high performance and continuous improvement.
Stay current with the latest SAP innovations, market trends, and competitive landscape to ensure our offerings remain relevant and cutting-edge.
Details:
Required Qualifications
Location: Must be an Onshore resource based in the United States (USA).
Experience: Minimum of 8-10 years of progressive experience in SAP consulting, delivery management, or program management.
Transformation Expertise: Proven, hands-on experience managing and successfully delivering multiple S/4HANA transformation projects (Greenfield, Brownfield, or Selective Data Transition).
AMS Experience: Strong working knowledge and experience managing SAP Application Management Services (AMS) projects, including understanding of ITIL processes, service delivery models, and SLA adherence.
Business Acumen: Demonstrated success in upselling and cross-selling services within a client environment, showing a clear ability to identify and convert opportunities into revenue.
SAP Product Knowledge: Excellent, broad, and deep functional and/or technical understanding of the SAP ERP product suite.
Communication: Exceptional verbal and written communication skills are mandatory for stakeholder management, executive presentations, and team leadership.
Preferred Qualifications
Relevant SAP or Project Management certifications (e.g., PMP, SAP Certified Application Associate/Professional).
Experience with Agile delivery methodologies in an SAP context.
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