What are the responsibilities and job description for the Desktop Support Technician position at Stefanini Group?
Details:
Job Description
IT Technician with advanced Microsoft Setup and HP Hardware skills. Needed to execute day-to-day operational aspects of the PC Lifecycle Service in Alpharetta, GA. This position is 100% on-site. Expected Service Hours are 8 am to 5 pm Monday to Friday.
Duties
Requirements
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Job Description
IT Technician with advanced Microsoft Setup and HP Hardware skills. Needed to execute day-to-day operational aspects of the PC Lifecycle Service in Alpharetta, GA. This position is 100% on-site. Expected Service Hours are 8 am to 5 pm Monday to Friday.
Duties
- Technical work as Windows 11 installation technician for
- New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
- Recovery of returned PCs (cleaning, minor repairs, asset management)
- Inventory management of returned PCs and newly ordered PCs
- Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
- End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
- User interaction during PC setup / redeployment / retirement
Requirements
- 3 years of active experience with Windows PC Setups, software installation, PC troubleshooting
- Expert in Windows 11
- Expert in M365
- Expert in Microsoft Azure environment, incl. Company Portal software distribution
- Familiarity with Microsoft Azure Multi-Factor authentication
- Familiarity with ServiceNow as order and incident management solution
- Familiarity with HP Windows PC Hardware
- Familiarity with UPS shipping process
- Customer oriented with good communication skills
- Must show attention to detail and reliability
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
