What are the responsibilities and job description for the Deskside Technician II position at Stefanini Group?
Details
Who we are:
Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Summary
We seek an experienced Deskside Technician with 1 years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.
This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles and Best Business Practices
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Requirements
1 years corporate deskside support or equivalent experience
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Physical presence at a Stefanini or Client location during shift
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)
What you'll get
Work with brilliant minds, often within a global capacity;
Work With People Who Exhibit
Commitment to the client
Leadership by Example
Respect for people
Courage to innovate
Humbleness to learn
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Who we are:
Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Summary
We seek an experienced Deskside Technician with 1 years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.
This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles and Best Business Practices
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Requirements
1 years corporate deskside support or equivalent experience
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Physical presence at a Stefanini or Client location during shift
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)
What you'll get
Work with brilliant minds, often within a global capacity;
Work With People Who Exhibit
Commitment to the client
Leadership by Example
Respect for people
Courage to innovate
Humbleness to learn
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;