Account Manager (IT/Staffing background)

Details:

This is a hybrid position in the New York City Metropolitan Area. The Account Manager will be expected to be at client sites in NY/NJ 3 days a week.

If you are a passionate and driven Account Manager with a knack for understanding customer needs and a keen interest in technology and AI, we would love to hear from you! Join us at Stefanini and be part of a team that is making a difference in the world of technology.

What will you do? As an Account Manager (Technology/IT), you will play a pivotal role in fostering strong relationships with our clients, understanding their unique pain points, and guiding them toward innovative technology solutions, particularly in the realm of AI and emerging technologies. Your passion for technology and commitment to customer success will empower you to proactively identify opportunities that enhance our clients' operations and drive business growth.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their needs, challenges, and business objectives.
• Solution Identification: Work closely with clients to identify their pain points and provide thoughtful, strategic recommendations for technology solutions, with a focus on AI and other emerging technologies.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service and support.
• Sales Growth: Identify opportunities for upselling and cross-selling additional services to maximize account value and drive revenue growth.
• Administrative Oversight: Oversee and manage the administrative side of account operations, including maintaining accurate records in Salesforce, tracking contract milestones, and ensuring timely invoicing and reporting.
• SOW and COS Management: Collaborate with clients and internal teams to draft, review, and manage Statements of Work (SOW) and Change Orders (COS), ensuring alignment with project objectives and budgets.
• Collaboration with Recruiting Team: Work closely with the recruiting team to understand client hiring needs, communicate role requirements, and ensure timely delivery of qualified candidates.
  
  

Details:

What do you need to succeed?

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 2-3 years of experience in account management, sales, or a similar role within the IT/Staffing industry.
• Strong understanding of technology solutions, particularly in the areas of AI, application development, infrastructure and EUC services.
• Excellent communication and interpersonal skills, with a passion for helping clients succeed.
• A proactive, problem-solving mindset with the ability to think critically and strategically.
• Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Familiarity with Salesforce and account management tools.
  
  

Who we areAt Stefanini, we offer a wide range of services, including Digital Workplace Services, Application Development, and Digital & Innovation solutions - making this an exciting opportunity to work with cutting-edge offerings for our clients. We have been recognized as an Emerging Specialist in the 2025 Gartner Magic Quadrant™ for Generative AI Consulting and Implementation Services, and a Visionary in the 2025 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services. Our 35,000 employees are located across 41 countries. What you'll get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  
  

Why we're different

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.
  
  

The base salary range for this role is $70,000 to $95,000 annually. This position is eligible for a variable compensation plan, which is designed to reward performance and contribute to the total compensation package. Stefanini is proud to recruit exceptional talent and establish relationships with prospective employees. Our talent acquisition and hiring teams will always have a phone, virtual and/or in-person conversation with you before extending a job offer. During these conversations, we will provide details about the company, discuss the interviewing and hiring processes, and answer any questions about the job itself, the organization, the culture, etc.