What are the responsibilities and job description for the Technical Project Manager- Healthcare Implementation position at Steer Health?
Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472 locations and 19M patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started.
About the Role
We are looking for a Technical Project Manager who can run fast, communicate with precision, and own healthcare implementations from contract signature to go-live — without dropping a single thread.
This is not a coordinator role. You will manage complex, multi-stakeholder deployments across hospital systems and outpatient networks, lead EHR integration workstreams, configure AI-powered workflows in Steer Studio, and be the single point of accountability on every engagement you own. You will work directly alongside our VP of Customer Success, Implementation, Engineering, and GTM leads and be a key driver of how we scale.
If you move quickly, communicate proactively, and know how to get a health system IT director and a CMO aligned in the same meeting — read on.
Responsibilities:
● Own end-to-end implementation delivery for assigned clients, from kick-off through go-live and hypercare
● Lead technical integration workstreams including EHR connectivity, HL7/FHIR data exchange, and workflow configuration via Steer Studio and Mirth Connect
● Maintain detailed project plans, risk logs, and status reports; proactively surface and resolve blockers
● Serve as the primary point of contact for client stakeholders (IT, clinical operations, C-suite) throughout the implementation lifecycle
● Coordinate cross-functionally with Engineering, Product, and Customer Success to ensure seamless handoffs and issue resolution
● Manage 10 concurrent implementations without letting quality slip
● Contribute to and maintain implementation playbooks, onboarding templates, and lessons-learned documentation
● Participate in weekly operating cadences with clear metrics, accountability, and issue resolution
● Track and report key implementation KPIs — time-to-go-live, adoption rates, integration success rates — to leadership weekly
● 5 years of project management experience, with at least 3 years in healthcare technology or health IT
● Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent)
● Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth
● Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment
● Exceptional written and verbal communication skills; comfortable presenting to health system C-suite executives
● Track record managing multiple complex implementations simultaneously in a fast-paced environment
● Proficiency with project management platforms (Asana, Jira, or equivalent)
● Comfort with ambiguity and the pace of a high-growth startup
Preferred Qualifications
● Experience with AI, voice agent, or patient engagement platform implementations
● Background in revenue cycle management or clinical workflow automation
● Experience at multi-hospital or large health system accounts
● Familiarity with Mirth Connect or integration engine platforms
● PMP or CAPM certification
● Series A/B startup experience
● GCP or cloud-based SaaS environment background
● Competitive base salary commensurate with experience
● Meaningful equity stake — you are joining at a real inflection point
● Full benefits package (medical, dental, vision)
● High-autonomy environment with direct access to executive leadership
● Structured operating cadence with clear goals, metrics, and career growth targets
● Work that touches 19M patients — the mission is real