Self Storage Manager

Job Summary:

Ensure efficient operation of self-storage facility. Duties include maximizing sales & occupancy, controlling delinquencies, performing required custodial and maintenance functions, and other duties as assigned.

Duties and Responsibilities:

• Perform daily functions of running the self-storage facility in accordance with company standards.
• Promote rentals of storage units by competently handling telephone, email, and in-person inquiries and providing information to potential customers.
• Move in new tenants, including signing leases and explaining facility protocol.
• Effectively utilize computer system to log all transactions and tenant data / correspondence.
• Collect funds by phone, mail, and in person and post payments.
• Make weekly in-person deposits to bank.
• Compile and send weekly reports to bookkeeper.
• Resolve any customer issues effectively and in a timely manner.
• Contact tenants for issues such as past due accounts, auction notification, concerns with units, etc.
• Coordinate online auctions as needed.
• Open and close the office daily.
• Keep office and restroom clean and organized.
• Complete daily walk-thru inspections, checking locks and cleaning units as needed.
• Monitor the physical condition of the facility and report / address maintenance requirements.
• Maintain exterior areas and grounds attractive and free of debris.
• Perform seasonal maintenance, including weed-wacking and spraying, snow plowing, and snow shoveling as needed.
• Repair and adjust entrance gate and coordinate maintenance.
• Skills and Competencies:
• Skill in interacting with the public and providing excellent customer service.
• Polite and respectful, listening to customers’ concerns.
• Able to learn and consistently apply company policies and procedures.
• Communicate effectively, including handling telephone calls and emails efficiently and relaying messages accurately.
• Understand the features and benefits of the facility and be able to leverage for increased sales.
• Confidence and motivation to work with minimum direct supervision.

Qualifications and Requirements:

• Professional presentation and appearance.
• Able to perform moderate maintenance and clean-up tasks.
• Familiarity with computer software programs.
• Occasional lifting up to 50 pounds, bending, reaching above shoulder level, pulling, typing, prolonged standing or sitting.
• High school diploma or equivalent.
• Valid driver’s license.
• Successful background check.
• Knowledge of mechanical/equipment repair a plus.

Working Hours:

• 35 hours per week.
• This is an on-site position - no remote work.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

Salary : $16 - $20