What are the responsibilities and job description for the Customer Service Representative position at Steele Creek Animal Hospital?
Company Description
Steele Creek Animal Hospital is a veterinary company based out of Charlotte, North Carolina, United States. We are dedicated to providing high-quality veterinary care to pets in our community. Our facility is equipped with state-of-the-art technology and staffed by experienced professionals who are passionate about animal health and well-being. Our mission is to offer compassionate care and comprehensive services to ensure the best outcomes for every pet we serve.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Charlotte, NC. The Customer Service Representative will be responsible for handling customer inquiries, providing support, and ensuring a high level of customer satisfaction. Daily tasks include answering phone calls, scheduling appointments, greeting clients, managing customer information, and addressing concerns. The representative will also handle billing inquiries, process payments, and maintain a clean and welcoming environment for clients and their pets.
Qualifications
- Customer Service and Customer Support skills
- Experience in Customer Satisfaction and Customer Experience
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency with computer systems and software applications
- Familiarity with veterinary office operations is a plus
- High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous
