What are the responsibilities and job description for the Sales & Customer Service Coordinator position at Steele Canvas Basket Corp?
About Steele Canvas Basket Corp.
Steele Canvas Basket Corp. is a 105-year-old, family-owned manufacturer of heritage consumer and industrial products, proudly made in the U.S.A. Our product line includes durable canvas laundry carts, totes, trucks, and accessories trusted by customers across a wide range of industries. We are committed to craftsmanship, quality, and exceptional customer service.
Position Summary
Steele Canvas Basket Corp. is seeking a highly organized and customer-focused Sales & Customer Service Coordinator to support our growing business. This role is responsible for providing outstanding customer support while coordinating order processing, production communication, shipment routing, and product data management. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced manufacturing environment.
Responsibilities
- Provide excellent customer service by answering phone calls and responding to customer e-mails in a timely and professional manner.
- Manage customer returns, exchanges, address updates, order tracing, and related service requests.
- Review, acknowledge, and process customer purchase orders while verifying order accuracy and entering orders into SAP Business One ERP system.
- Send order confirmations and coordinate with Production to verify lead times and delivery schedules.
- Coordinate shipment of product samples to customers.
- Maintain accurate and up-to-date production boards for open customer orders.
- Order product labels, UPC stickers, and other packaging components to meet customer-specific shipment requirements.
- Coordinate routing and logistics for large shipments by collaborating with customers, Production, and Shipping teams to ensure on-time delivery.
- Create and maintain new item spreadsheets and assist with updating product content and availability on Shopify Plus website.
- Perform additional administrative and operational duties as assigned.
Qualifications
- Previous experience in customer service, sales support, order management, or administrative coordination preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with ERP systems preferred; SAP Business One experience is a plus.
- Experience with Shopify or e-commerce platforms is a plus.
- Ability to work collaboratively across departments.
What We Offer
- Opportunity to work for a long-established American manufacturing company supporting national retailers such as Williams Sonoma, The Container Store, Crate & Barrel, and L.L. Bean, to name a few.
- Collaborative, team-oriented work environment.
- Stable, family-owned business with a strong reputation for quality craftsmanship.
- Competitive compensation and benefits package based on experience.
- Health Insurance
- 50% of premium paid by employer Quarterly employer HSA contributions.
- Dental, Vision, and Life Insurance are also offered.
- 401k with company match (100% on first 3%, 50% on next 2%). *Eligible to join after 6 months.*