What are the responsibilities and job description for the Global Account Manager position at Steelcase?
Country: USA
Date posted: 10-Oct-2023
Business Function: Sales
Position Type: Full-Time/Regular
We are hiring a Global Account Manager to own complex accounts globally that are most likely shared with competitors. You will lead the pursuit and capture of new strategic client relationships with large Fortune 1000 sized companies and convert those relationships into profitable long-term relationships for Steelcase, channel partners, and the client.
What You Will Be Doing:
The Global Account Manager will own complex accounts globally and work across teams to ensure global coordination. You will be expected to pursue and win opportunities domestically and abroad through the following tasks:
Develop tailored account strategies to differentiate Steelcase.
Leverage accumulated knowledge and experience to develop a thorough understanding of client issues.
Collaborate across teams to most effectively and efficiently leverage Steelcase, Inc. resources to advance the strategies.
Strengthen existing deep relationships and develop new relationships to broaden our reach across client / key influencer audiences
Engage senior leadership and. c-suite effectively -appropriately challenging their thinking using our research, insights and solutions.
Understand pricing dynamics and develop effective pricing strategies.
Demonstrate a consistent track record of improving share, product mix and gross margin within the most complex accounts-Flexibility for some domestic and international travel required.
Your Future Team:
Designated global accounts are headquartered through out the US. This role will require domestic and some international travel, it is a unique opportunity to work at a global scale.
Who You Are:
High-performance global career sales professional focused on managing the sales of products and/or services to global accounts that operate across both domestic and international regions to ensure attainment of revenue and profit objectives. Develops and maintains business relationships at the customers' headquarters/executive level. Provides leadership and coordination, directly and/or indirectly, for the locally focused sales teams in multiple countries. Responsible for developing and implementing strategies to grow the organization's business; executing contracts; and account and brand forecasting. Gathers detailed information about accounts, identifies decision-makers, understands strategic business challenges and priorities, and takes the lead in analyzing information and prioritizing opportunities critical to the accounts. Ensures professional sales coordination, account planning and forecast/report sales activity. Must act as designated design, technical or scientific expert when needed. Provides formal leadership to a selling team (e.g. account-team leader responsibility etc.).
Required Skills and Competencies
The ideal candidate is skilled in managing large, complex B2B accounts and/or driving sales through channel partners. Having a background in new business development and account management is a must.
Preferred Skills and Competencies
-Excellent communication skills; presentations, proposals, action plans.
-Negotiation skills and resilience.
-High-energy & smart with validated bias for execution, speed, and accomplishment.
-Business insight that can relate to many industries at a business issues level.
-Strong relationship building skills and relationship maturity and confidence. Establishes relationships at leadership & strategy levels.
-In-depth understanding of the contract furniture industry and associated distribution models.
-Sensitivity to global cultural differences.
-A curious mindset to demonstrate understanding about client's issues.
-Motivated by success, helping others succeed & innovate.
-Ability to think outside of the box.
-Ability to drive consensus across multiple stakeholders.
Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.