What are the responsibilities and job description for the Project Service Manager position at SteelBlue?
About SteelBlue
SteelBlue Building Components is a leading manufacturer of roll-up doors and hallway systems, providing innovative and high-quality solutions specifically designed for the self-storage industry. The company is committed to delivering reliable and durable products that meet the evolving needs of its customers. By combining innovation with expertise, SteelBlue has established itself as an industry leader that prioritizes customer satisfaction and operational excellence.
Position Summary
The Manager of Project Services leads the planning and execution of projects across product delivery, construction support, manufacturing coordination, and customer installations. The role ensures seamless alignment between sales, operations, engineering, and customers to deliver building products on time, within budget, and in compliance with project specifications and industry standards.
The position plays a critical role in driving operational efficiency, improving project execution, and enhancing customer satisfaction across the self-storage industry.
Leadership & Strategy
- Lead and oversee the project management function supporting construction and product delivery projects.
- Establish standardized project management processes tailored to construction supply workflows (submittals, procurement, fabrication, delivery, installation).
- Align project execution strategies with company growth goals, revenue targets, and customer commitments.
- Partner with executive leadership on project prioritization, backlog management, and capacity planning.
Project Execution & Delivery
Oversee end-to-end execution of projects, including:
- Product specification review
- Submittals and approvals
- Procurement and scheduling
- Manufacturing/fabrication coordination
- Delivery of logistics and installation timelines
- Ensure adherence to contract requirements, drawings, and technical specifications.
- Monitor schedules to align with general contractors and construction timelines expectations.
- Drive on-time and accurate project completion to support customer success.
Operations & Cross-Functional Coordination
- Act as the central link between Sales, Operations, Manufacturing, Engineering, and Logistics teams.
- Ensure smooth handoff from sales to project execution.
- Collaborate with production teams to optimize scheduling and capacity utilization.
- Work closely with procurement to manage vendor timelines and material availability.
Team Leadership
- Lead, mentor, and develop a team of project managers and coordinators.
- Build a high-accountability culture focused on execution, responsiveness, and problem-solving.
- Establish clear performance expectations and provide ongoing coaching.
- Develop bench strength and succession planning within the PM team.
- Serve as a senior escalation point for key customers, contractors, and partners.
- Build strong relationships with general contractors, architects, distributors, and installers.
- Ensure clear communication of timelines, changes, and issue resolution.
- Drive high levels of customer satisfaction and repeat business.
Financial & Commercial Oversight
- Manage project budgets, cost tracking, and margin performance for all projects.
- Identify risks to profitability and implement corrective actions.
- Support contract review, change order management, and claims resolution.
- Optimize resource allocation to maximize efficiency and profitability.
- Implement KPIs to track project performance (on-time delivery, margin, cycle times, etc.).
- Drive continuous improvement in processes such as order-to-delivery cycle, scheduling, and coordination.
- Champion adoption of ERP, project management, and construction coordination tools.
- Standardize reporting and dashboards for leadership visibility.
Qualifications
- Bachelor’s degree in construction management, engineering, business, or related field
- CPMP (Certified Project Management Professional is desirable)
- 10 years of experience in project management within construction, building materials, or related industries
- 5 years of leadership experience managing project teams
- Strong understanding of construction workflows, project lifecycle, and jobsite coordination
- Lean Construction or Six Sigma (a plus)
- OSHA or construction safety knowledge (a plus)
Skills & Competencies
- Deep understanding of construction project lifecycle and supply chain dynamics
- Strong leadership and team development capabilities
- Excellent organizational and scheduling skills
- Advanced stakeholder communication and negotiation skills
- Ability to manage multiple concurrent, high-value projects
- Financial acumen with strong focus on margins and cost control
- Problem-solving mindset with ability to handle field and operational challenges
- Proficiency with ERP systems and PM tools (e.g. BlueBeam, Procore, MS Office, MS Project)
Key Performance Indicators (KPIs)
- On-time delivery and project completion rates
- Project margin performance
- Order-to-delivery cycle time
- Customer satisfaction and retention
- Change order efficiency and accuracy
- Production and installation schedule adherence
- Team productivity and utilization
Work Environment
- This is a full-time office role based in Pittsburgh, PA with frequent on-site coordination with customer projects, and our plant manufacturing location in Georgetown, KY.
- Fast-paced environment with tight deadlines driven by construction schedules