Client Operations Coordinator

Client Operations Coordinator (Part-Time | Hybrid – North Atlanta Metro)

Steel In The Air | North Atlanta Metro, GA | Part-Time, 30 hrs./week

Steel In The Air is the nation's leading landowner-side cell tower lease consulting firm, helping property owners, municipalities, and businesses across all 50 states negotiate fair value on their cell tower leases. Since 2004, we've advised thousands of clients on lease negotiations, valuations, and buyouts, always working exclusively for the landowner, never the carrier. We're a small, tight-knit team built on integrity and expertise, and we're looking for someone great to be the first voice our clients hear.

We are hiring a Client Operations Coordinator to serve as the first point of contact for our clients and prospects. You'll own inbound call handling, lead triage, and day-to-day operations support, keeping our CRM accurate and our team running smoothly. This is a long-term role for an experienced professional who wants a stable part-time schedule, is polished on the phone, and shows up consistently, day after day.

What You'll Do

•     Answer and triage inbound calls Monday–Friday during your assigned schedule, routing leads and inquiries to the right team member

•     Enter and maintain lead and client records in Dynamics 365 CRM, following our naming and data-entry standards

•     Assist our consultants in filling out client-facing documents and assembling information for client-facing reports (training provided)

•     Process Certificate of Insurance (COI) requests and assist with basic accounting data entry

•     Support the operations team with administrative tasks during busy periods

•     Flag process gaps or recurring issues to leadership

What We're Looking For

•     5 years in a client-facing coordinator, receptionist, or operations support role

•     Clear, professional spoken and written English, with a warm, natural phone presence for clients ranging from rural landowners to business representatives and attorneys

•     Prior CRM experience required; Dynamics 365 strongly preferred

•     Proficient with Microsoft Teams, Word, and PDF tools, and open to learning new tools, including AI

•     Meticulous with details: you follow a process the same way every time

•     Dependable and consistent, because this role covers our phones every business day

•     A quiet, dedicated home workspace completely free from interruptions during working hours, with reliable high-speed internet and phone

•     Based in the northern Atlanta metro area and authorized to work in the U.S.

Nice to Have

•     Experience in real estate, telecom, or legal/paralegal support

•     Familiarity with Adobe Sign or SharePoint

•     Prior remote work experience

Details

Schedule: Part-time, 30 hrs./week, Monday–Friday, on one of two fixed schedules: 9:00 AM–3:00 PM ET or 11:00 AM–5:00 PM ET. When you apply, please tell us which schedule(s) you can commit to; candidates available for either are preferred. Schedule is assigned at offer.

Location: Remote, with in-person training in Marietta or the North Atlanta Metro area, GA, onboarding, and periodically thereafter

Pay: $22–$25/hr.

Benefits: 401(k) (upon eligibility)

Steel In The Air is an equal opportunity employer. We evaluate candidates on the basis of qualifications, experience, and ability to serve our clients effectively.