What are the responsibilities and job description for the Technical Services Representative - SDIMS position at Steel Dynamics, Inc?
Steel Dynamics
- Serve as customer’s day-to-day contact for product functionality and quality performance.
- Regularly visit assigned steel customers (in pipe & tube, appliance, construction, HVAC, heavy machinery, transportation, agricultural, etc.) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial
- Review steel customer inquiries and participate in RFQs from a technical perspective. Help determine property parameters and steel grade
- Overall responsibility for review of customer complaints, claims, and corrective actions
- Assist Operations in troubleshooting and correcting quality issues
- Provide technical support to customer’s manufacturing facilities
- Participate in product development, qualification, and plant trials
- Coordinate and participate in customer visits, tours, audits and certification procedures for the Mill
- Develop a strong rapport with customer’s Manufacturing, Quality and Engineering personnel
- Evaluate corrosion, forming, welding and painting test results as appropriate
- Work effectively with Operations, Sales, and Product Development to ensure Customer Satisfaction
- Understand current and future functional requirements for products as used by the customer
- Associates Degree with minimum of 3 years customer service
- Proven leadership, verbal & written communications, and presentation skills
- Strong analytical, organizing and problem solving skills
- 2 year steel plant experience in operations, technical service, outside sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at sheet steel customer
- Must be able to work collaboratively and constructively with Customers, Operations, and Commercial, Proven conflict resolution
- Strong work ethic. Self-starter. Positive outlook. Team Player
- Must be able to travel to customer locations at short notice
- B.S. in Metallurgy, Materials Science, or Mechanical Engineering
- Demonstrated knowledge of steelmaking processes, steel specs, applications, and MES L3
- Both steel production and steel user experience in manufacturing, QA, or Engineering
- Knowledge of ISO and other applicable standards, such as API and ABS