What are the responsibilities and job description for the IT Service Desk Technician position at Steel Dynamics, Inc?
Steel Dynamics
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
- Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
- Log calls requesting technical assistance into the help desk software.
- Troubleshoot software & hardware issues and document resolutions.
- Assign work orders, follow up on status, and communicate status to users.
- Handle requests & verify requested information with managers, and track progress.
- Assist with installation and configuration of PC’s, laptops, and peripherals.
- Process New User Requests and Termination Requests.
- Support Retail equipment- ATM, printers, cameras, scale interface.
- Periodically travel to remote locations and assist other IT technicians.
- All other duties as required.
- Represent the company in a professional manner and provide excellent Customer Service
- Excellent problem-solving skills and work well in a team environment
- Positive attitude and highly motivated
- A team player with excellent communication skills
- Customer service oriented
- Associate degree or equivalent technical work experience.
- CompTIA Certifications A , Security , Network , or Server
- Knowledge of various versions of Microsoft Windows and Office required.
- Knowledge of Microsoft Active Directory and Exchange preferred.
- Timely communication and complying with policies and procedures required.
- The ideal candidate must be energetic, detail oriented, and organized.
- Flexible work schedule.