Shop Manager

Job Summary: Provide direct supervision of all mechanics, towing and roadside assistance employees on a daily basis (Saturday-Friday). Will supervise mechanics as to proficiency to perform mechanical work as may be required. Supervise Inventory Control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all drivers.

Essential Job Functions:

• Must work safely
• Must have good attendance
• Actively participate in hiring process from interview through hire date
• Develop and monitor a preventive maintenance program for all company owned vehicles
• Conduct Performance and wage reviews on all hourly personnel on a regular pre-determined basis
• Conduct discipline on an impartial basis as may be needed
• Willing and able to respond to roadside assistance and towing/recovery jobs, as needed
• Perform mechanical and maintenance tasks in the shop
• Perform and maintain daily office tasks, records, trainings, and other duties
• Ensure all hourly personnel are in compliance with time clock procedures
• Ensure all roadside assistance mechanics and tow operators respond to calls dispatched in a safe, timely manner;
• Ensure that all roadside assistance mechanics and tow operators communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
• Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
• Ensure all roadside assistance mechanics and tow operators, professionally and safely, perform their respective duties; free of accidents, injuries and damage, as may be dispatched, including:

• Change flat tires; airing up tires that are low
• Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
• Deliver a few gallons of fuel to those out of gas
• Perform minor repairs
• Perform lock out procedures for customers who have locked their keys in their car

• Ensure all drivers perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
• Ensure all drivers maintain truck fluid levels, including fuel levels are according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
• Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
• Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
• MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics and tow operators do the same
• Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same
• Perform other duties as assigned by management

Experience/Skills Required:

• 5 years of Vehicle Repair Shop Supervision
• Hold a current Class A-CDL
• Excellent knowledge of mechanical needs of various vehicles
• Pass Drug test according to DOT requirements
• Be insurable under company’s insurance carrier
• Ability to supervise others in a positive and professional manner at all times
• Represent the company in a positive and professional manner at all times
• Demonstrate a thorough knowledge of equipment used
• Problem solving – use reason even when dealing with emotional topics
• Provide quality customer service at all times; responding to customer’s needs, even in emotional situations
• Confirm information and provide service options; explain service procedures
• Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
• Use of time efficiently and productively
• Demonstrate accuracy and thoroughness in keeping with company quality standards
• Observe safety and security procedures at all times
• Adapt to changes in the work environment as they occur
• Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
• Establish and maintain effective working relationships with employees, customers and the public
• Follow written and verbal instructions, including manufacturers’ service specifications
• Communicate effectively, verbally and in writing
• High School diploma or GED

Physical Abilities;

• Be able to lift up to 75 pounds
• Mechanical abilities as they relate to repairs to vehicles
• Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
• Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate