International Account Manager

The International Account Manager role with the International Operations department is responsible for the overall day-to-day freight management of shipments and assigned customer accounts. It is essential for this position to conduct the necessary activities that will: (A) produce results that will garner customer trust, (B) be complementary to existing company competencies, and (C) produce above average gross net revenue/profit. This position has broad responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties.

Customer Relationships & Pricing

• Responsible for the day-to-day freight management of assigned customer accounts, which requires effective and efficient communication with the customer and the International Outside Sales team.
• Foster and enhance relationships with customers, carriers, and other vendors.
• Develop sustainable relationships with assigned customers via timely communication via phone and email, participating in QBRs, and providing market-driven updates.
• Create pricing solutions for assigned customers in a timely manner; ensure pricing is competitive in order to secure the business and to grow existing business.
• Responsible for all financials on the files, including Negative and Positive Variances.
• Support the International Outside Sales team with pricing on RFPs, Spot Rates, Projects, etc.

Operations

• For assigned customer accounts, own the complete file from shipment creation to billing process to delivery.
• Track, trace, and coordinate with our overseas offices to obtain proper documentation, handle shipment creation in our systems, and become well-versed in invoicing the shipments.
• Pursue improved carrier and agent relationships both overseas and in the United States.
• Support compliance procedures to protect the customer, to include ensuring NRAs are current and valid, becoming TSA certified, and understanding ITAR requirements.
• Stay abreast of market intelligence, geopolitical impacts, and industry challenges in order to use current events and data to support sound decision-making for Steam and the customer.

Knowledge, Skills and Abilities

• Ability to work proactively, independently, and reliably in a fast-paced, team environment.
• Strong organizational, analytical, and self-motivation skills with an entrepreneurial mindset.
• Excellent written, oral, and interpersonal skills with the ability to effectively interface with customers, overseas agents, management, and team members.
• Knowledge of pricing freight based on current market conditions.
• Strong skill in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and Cargowise
• Preferred knowledge on different Steam offerings (Domestic, Drayage)