Business Development Account Manager

The Business Development Account Manager is responsible for driving customer satisfaction, retention, and account growth. This role involves building strong client relationships, conducting regular business reviews, analyzing market trends, and identifying opportunities for upselling and expansion. The ideal candidate is a strategic thinker with excellent interpersonal and organizational skills, capable of delivering insights and recommendations in a consultative manner. 

What You'll Do

• Client Relationship Management: Build and maintain strong client relationships to ensure satisfaction and retention.
• Revenue Operations: Collaborate with our Rev Ops team on monitoring Customer Health Scores and churn rates.
• Account Expansion: Identify and pursue opportunities for account growth.
• Client Engagement: Collaborate with brokers and business development teams to engage clients across service modes. 
• Financial Issue Resolution: Partner with Accounting to resolve billing and financial matters.
• Quarterly Business Reviews: Conduct performance reviews, create custom presentations, and provide internal consultation based on account operations.
• Data Analysis and Reporting: Analyze market trends, share insights with stakeholders, track account performance metrics, and develop client scorecards using Steam's various technology tools.

What We Need from You

• Bachelor's degree preferred (related field acceptable).
• Minimum 2 years in customer account management or equivalent brokerage sales experience.
• 5 years in logistics or supply chain preferred. 
• Strong organizational and management skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with Salesforce, Revenova, and CargoWise.
• Ability to analyze data and present insights effectively. 

About Steam

Steam Logistics was founded in 2012 to tackle the most strategic challenges many companies face: how to align the supply chain so that goods move efficiently quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to their destination. We've rethought the brokerage paradigm and are innovation leaders in our space, looking for the right people to join us as we scale. We are extraordinarily proud of the company we've built so far. Our people are Steam's biggest competitive advantage, and we'll continue investing in our people-first culture. 

Steam Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status. 

If you are unable to apply online due to a disability, contact recruiting at careers@steamlogistics.com

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All recruiting communications will always come from the steamlogistics.com domain. Any outreach claiming to be from Steam via other sources should be ignored.