What are the responsibilities and job description for the Drive Thru Operator position at Steak 'n Shake?
General Purpose:
The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.
Essential (primary) Functions:
The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.
Secondary Functions:
Any and all other tasks assigned
Essential Physical Requirements:
Good vision, general and close
Good hearing
Manual Dexterity
Standing, bending, stretching and walking throughout shift
Push and pull heavy objects
Lift and carry 30 pounds
Maintain good personal hygiene/uniform
Essential social & Mental Requirements:
Able to use computer register
Basic reading, writing and math skills
Retain verbal requests
Good verbal skills
Able to work shift work
Retain menu item information
Able to market the menu
Able to handle guest complaints
Works well with others
Able to count change
Maintain composure while under stress