What are the responsibilities and job description for the Catering Sales Manager position at Steak 'n Shake?
Join a company at the Forefront of QSR Innovation
At Steak 'n Shake, we’re blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for both on-premise and off-premise.
As a Catering Sales Rep/Manager, you will have full ownership of all catering that flows through restaurants in your territory. You will cultivate relationships with individuals, businesses, and organizations to implement and highlight our full catering program to build regular/repeat clients. This role requires high levels of professionalism at all interactions while growing our catering program that delivers an attractive, branded final presentation.
What You’ll Do
- Prospect for new clients, generate leads, and proactively seek new business opportunities through networking and outreach
- Build and maintain strong relationships with new and repeat customers to ensure satisfaction and loyalty
- Respond to inquiries, provide quotes, and negotiate contracts for catering services
- Conduct engaging site visits and tastings
- Work with operations team to plan and execute catering orders ensuring all program quality metrics are hit
- Ensure operations utilizes sales collateral and branded packaging following best practices
- Partner with marketing and field leadership to highlight current product offerings
- Follow up with catering clients to ensure expectations were met to their satisfaction
- Handle client issues, as needed
- Prepare and submit accurate and timely sales reports
Job Requirements
- Must have 3-5 years of sales expertise - preferably in a QSR brand
- Remote - You can be based in any location in the metro area
- Strong sales acumen with the ability to cold call, prospect, and close orders
- Proven ability to develop strategies that meet sales goals
- Ability to manage multiple events and clients simultaneously while coordinating logistics with operations
- Ability to work cross-functionally to ensure seamless events
- Tech-savvy and comfortable with Microsoft Office, Digital Tools, and CRM platforms. Preference to experience working with EZCater/Olo and HubSpot, Salesforce, ZoomInfo
- Proven negotiation skills with the ability to break down costs and gain client buy in
- Collaborative, high-energy, and passionate about the Steak n Shake brand and our updated value proposition in the market. You work well with the public and can network in our local communities
- Valid driver’s license with no restrictions and ability to maintain a passing MVR
- High School diploma or equivalent
- Availability to work off hours – especially during peak catering times
About Us
Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.