Assistant Manager

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2839 N. Druid Hills Rd., Atlanta Ga, 30329

Summary Description: The Assistant Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The Assistant Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The Assistant Manager will partner directly with his/her Franchise Partner to meet the business and strategic objectives of the organization.

Specific Duties and Responsibilities

Customer Satisfaction:

Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.

Immediately address Guest concerns and complaints utilizing the Steak ‘n Shake Guest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Train and motivate managers and associates to deliver great hospitality toward all guests and other associates

Consistently and effectively communicate with Managers and Associates through

scheduled meetings, communications boards, training sessions and formal and informal coaching

Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching

Brand Protection:

Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.

Execute the 14 point walk – ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.

Interviews and approves all associate hires utilizing the Select the Best tool –

ensuring the candidate exemplifies the 3 I’s; Intensity, Integrity, Intelligence

Develop trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Deliver Gold Standard service through effective associate and management communication of standards and expectations

Train and ensure all safety procedures are strictly adhered to

Financial Growth:

Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

Validate appropriate staffing levels of well-trained associates on all shifts

Validate effective food ordering and accurate inventory levels within the restaurant

Ensure proper receiving of food deliveries, storage and posting into the Food Management System

Complete daily inventory and accurately post into the back office Food Management System

Maintain strict adherence to the cash handling and banking policies and procedures

Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake

Ensure strict adherence to all State and Federal regulatory laws

2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.

• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant

3. KEY RELATIONSHIPS: Position’s key contacts and relationships.

Primary:

• Restaurant Associates and Trainers Restaurant Management

4. REQUIREMENTS: Typical minimum requirements to perform the job.

• High School graduate or equivalent education preferred
• ServSafe certified or willing to obtain
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills Strong organization and time management skills
• Strong coaching and mentoring skills Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. Field Results Report (FRR)

• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Education:

• High school or equivalent (Required)

Experience:

• Assistant manager: 3 years (Required)

License/Certification:

• ServSafe (Preferred)

Location:

• Atlanta, GA 30329 (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $17 - $22