What are the responsibilities and job description for the Restaurant Operations Manager position at Steak 'n Shake E Hillsborough Ave Tampa?
Operations Support Manager
Location: Field-Based | Multi-Unit Travel Required
Steak n Shake is one of America's most recognizable restaurant brands—and we're just getting started. We're transforming the business with a relentless focus on operational excellence, digital innovation, premium ingredients, and exceptional value. We serve real food, made fresh to order. Beef tallow fries. Grass-fed Steakburgers. No microwaves. Fresh ingredients. Clear standards. Real execution. Our pace is fast. Our standards are high. Our mission is clear.
As we continue to grow and strengthen our operations, we're looking for an Operations Support Manager to partner with restaurant leadership and help drive consistency, talent development, and operational execution across multiple markets.
This is a highly visible, field-based role that supports Operations Leadership (Area Managers, Division Presidents, and General Managers) while partnering with field support teams (Recruiting, HR, Benefits, Training, and Marketing) to ensure our restaurants have the talent, training, and support they need to succeed.
What You'll Do
- Partner with Recruiting, Area Managers, and Division Presidents to identify staffing priorities and support restaurant hiring efforts.
- Conduct first-round interviews for Restaurant Managers, Shift Managers, and crew members, both in person and virtually based on location.
- Partner with General Managers during crew interviews and hiring events when additional support is needed.
- Participate in weekly staffing, department, and Area Manager team calls to stay aligned on priorities and business needs.
- Support restaurant leadership training by utilizing Steak n Shake University (SNSU) and operational reporting tools.
- Monitor, communicate, and ensure 100% compliance with SNSU testing requirements for all managers.
- During restaurant visits, review employee SNSU completion and training progress with General Managers.
- Evaluate Management-in-Training (MIT) development, review SNSU progress, and provide feedback to Area Managers and Division Presidents.
- Assist with company initiatives, promotions, and operational rollouts, particularly in locations without permanent General Manager or Area Manager leadership.
- Partner with Human Resources by assisting with employee investigations, gathering documentation, conducting on-site interviews, and supporting follow-up actions.
- Complete detailed reports following each restaurant visit with observations, recommendations, and action plans.
- Support quarterly HR compliance initiatives and follow up with restaurant leadership to ensure all deadlines are met.
- Validate operational standards, including Redbook usage, training documentation, and execution of company processes during restaurant visits.
What You’ll Bring
- 2 years of multi-unit restaurant operations, training, field support, or restaurant management experience.
- Strong understanding of restaurant operations, staffing, and leadership development.
- Experience interviewing, hiring, and coaching restaurant hourly managers and hourly team members.
- Excellent communication, organizational, and follow-up skills.
- Ability to build strong relationships with restaurant and field leadership.
- Comfortable working independently while managing multiple priorities across several markets.
- Proficiency with Microsoft Office and restaurant reporting systems; experience with learning management systems is a plus.
- Willingness to travel extensively within assigned markets on a varied schedule.
Why Steak n Shake?
Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.
If you are ready to lead with pride, discipline, and purpose, we want to hear from you.