What are the responsibilities and job description for the Team Leader position at Steak N Shake ATS Only?
Job Title: Team Leader
Job Type: Full-Time/Part-Time
About Us:
Steak N Shake is a beloved American casual dining restaurant known for its delicious burgers, hand-dipped milkshakes, and a welcoming atmosphere. Our mission is to serve high-quality meals with exceptional customer service. We are looking for an enthusiastic Team Leader who shares our passion for great food and service to help lead our team to success.
Position Overview:
As a Team Leader at Steak N Shake, you will play a vital role in ensuring the smooth operation of the restaurant. You will be responsible for leading and motivating a team of crew members, maintaining high standards of service, ensuring compliance with company policies, and delivering an exceptional dining experience to our guests.
Key Responsibilities:
- Leadership Team Development: Supervise and inspire a team of crew members by providing guidance and support, fostering a positive work environment, and promoting teamwork.
- Customer Service Excellence: Ensure that every guest receives outstanding service, promptly addressing any guest concerns or feedback to enhance their dining experience.
- Operational Management: Assist in the daily operations of the restaurant, including inventory management, food safety compliance, and maintaining cleanliness standards.
- Training Onboarding: Help train new employees on company standards, menu items, and customer service expectations, ensuring all staff are equipped to perform their roles effectively.
- Sales Performance Goals: Collaborate with management to achieve monthly sales targets, implement promotions, and enhance customer engagement to drive business growth.
- Scheduling: Assist in scheduling team members to ensure adequate coverage during peak hours while considering employee availability and labor costs.
- Health Safety Compliance: Ensure all health and safety regulations are followed, and that the work environment is safe for teammates and guests alike.
Qualifications:
High school diploma or equivalent; additional education or certifications in hospitality management is a plus.
- Previous experience in a restaurant or retail environment, with at least 1-2 years in a leadership role preferred.
- Strong interpersonal and communication skills, with the ability to connect with both team members and guests.
- A positive attitude, strong work ethic, and a passion for the food service industry.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills for handling cash and managing inventory.
- Flexible availability, including nights, weekends, and holidays.
Benefits:
- Competitive hourly wage or salary based on experience.
- Opportunities for advancement within the company.
- Employee meal discounts.
- Flexible scheduling.
- Paid training and development opportunities.
- Health and wellness benefits (for full-time employees).
How to Apply:
If you are a motivated individual with a passion for leadership and customer service, we would love to hear from you! Please submit your resume and a brief cover letter to [email or application link].
Join the Steak N Shake team and help us create memorable dining experiences for our guests!