Loss Mitigation Officer

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off plus 11 paid holidays!

• Medical, dental, vision and life insurance

• Training and career development

• Success sharing plan

• 401(k) matching contributions

• Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits

Salary range: $22.94 - $32.12 per hour

*Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA*

The Loss Mitigation Officer plays a key role in independently calling and managing complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision-making and member-centered solutions, this role directly impacts key financial performance metrics. The position is designed to accommodate growth, allowing officers to develop expertise, while contributing to a vital part of the credit union’s risk management strategy.

Core Job Requirements/Outcomes

• Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
• Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
• Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

Other Essential Functions

• Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
• Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
• Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions.
• Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.
  
  

Education: High School diploma or equivalent required.

Certifications: Certifications related to collections, finance, or credit risk are preferred.

Job Experience: Minimum two years of experience in account resolution, account maintenance or a comparable role in a financial institution or related industry. Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes. Experience in consumer collections preferred. Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations preferred.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA

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