Assistant Branch Manager

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!

• Medical, dental, vision and life insurance

• Training and career development

• Success sharing plan

• 401(k) matching contributions

• Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits

Salary range: $27.57 - $38.59 per hour

The Assistant Branch Manager provides leadership and oversight for the daily operations of a given branch. This position is responsible for the branch goals, team development, staffing, and operations. In addition, when applicable, this position also provides support to identified back-office departments including Contact Center and Lending Support as requested.

Core Job Requirements/Outcomes

• Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seeking member feedback to identify changes/enhancements.
• Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships and teller transactions.
• Build and maintain strong partnerships with back-office departments by ensuring support is provided for membership needs through various channels.

Core Leadership Principles

• Lead by example by aligning actions with shared values.
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Other Essential Functions

• Provide coaching to team members on creating member experiences that build member loyalty and that meet branch and credit union goals.
• Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience and provide recommendations for changes/enhancements in service delivery.
• Proactively manage to ensure all service level agreements (SLAs) for applicable back-office departments are delivered according to specifications by monitoring SLA performance for compliance with organizational needs/requirements and facilitating communication between the department and the team in order to define and maintain the SLAs desired for each business unit.
• Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production and teller transactions. Ability to identify process improvements and operational enhancements to create efficiencies and streamline applicable methods.
  
  

Education: Associate’s degree in business administration or related field is preferred.

Job Experience: Minimum of three years progressive experience in a financial institution required. Minimum of one years’ experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, delegation and operations. Working knowledge in all aspects of financial institution products and services to include consumer lending, equity lending, member service, IRA’s, trusts, business accounts, teller operations and compliance.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Other Skills: Bilingual abilities including ability to read, write and speak Spanish fluently is preferred at some locations.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Ability to travel short or long distances to meet customer and credit union expectations and build business relationships.

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