What are the responsibilities and job description for the Night Auditor position at Staybridge Suites?
Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting nightly audits of financial transactions, and providing exceptional customer service to guests. The ideal candidate will possess strong hospitality skills and be able to communicate effectively with guests and team members.
Duties
- Perform nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies.
- Manage front desk operations, including check-ins and check-outs, while providing a welcoming atmosphere for guests.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of guest accounts and financial transactions.
- Prepare daily reports for management, summarizing occupancy rates, revenue, and any discrepancies found during audits.
- Ensure the safety and security of the hotel premises during overnight hours.
- Collaborate with other departments to enhance guest satisfaction and streamline operations.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with front desk operations and hotel management software is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle stressful situations calmly.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational integrity of our hotel during overnight hours.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Work Location: In person
Salary : $14 - $16