What are the responsibilities and job description for the Guest Service Representative PM position at Staybridge Suites?
Duties:
-Front Desk Hours are 3pm-11pm
-Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate guest records and ensure confidentiality of personal information
- Operate phone systems to handle incoming calls, transfer calls, and take messages
- Coordinate with other hotel departments to ensure smooth guest experience
- Process payments and maintain cash handling procedures
Experience:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
If you are a friendly and customer-oriented individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.
Please note that this position may require working evenings, weekends, and holidays.
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Language:
- English (Preferred)
Ability to Relocate:
- Davenport, IA 52807: Relocate before starting work (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job TrainingSalary : $15