What are the responsibilities and job description for the Front Office Supervisor position at Staybridge Suites Southaven?
Job Summary
We are seeking a dedicated and organized Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. The ideal candidate will lead a team, manage reservations, handle financial transactions, and maintain a clean and welcoming environment. This role requires strong leadership skills, proficiency in hospitality reservation systems, and the ability to manage conflict effectively. The Front Office Supervisor plays a vital role in creating a positive experience for guests while ensuring smooth operational workflows.
Responsibilities
- Supervise and coordinate front desk activities to ensure efficient check-in and check-out processes.
- Lead and motivate front office staff, providing training and support to maintain high service standards.
- Manage hospitality reservation systems to handle bookings accurately and efficiently.
- Process credit card payments securely and accurately.
- Maintain financial records related to front office transactions and ensure proper documentation.
- Handle guest inquiries, requests, and complaints with professionalism, resolving conflicts promptly.
- Oversee cleanliness of the front office area, ensuring it remains tidy and welcoming.
- Assist with manual handling tasks as needed to support daily operations.
- Support food service operations when required, including basic food handling or related duties.
- Utilize Microsoft Office tools for reporting, record keeping, and communication purposes.
Qualifications
- Proven experience in hospitality or front office management is preferred.
- Strong leadership and team management skills.
- Proficiency in hospitality reservation systems and Microsoft Office applications.
- Excellent communication and conflict resolution abilities.
- Experience with financial record maintenance and credit card payment processing.
- Ability to perform manual handling tasks safely and effectively.
- Basic food service experience is advantageous but not mandatory.
- Attention to detail, organizational skills, and a customer-focused attitude are essential for success in this role.
Pay: $16.00 - $17.00 per hour
Expected hours: 40.0 – 50.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16 - $17