What are the responsibilities and job description for the Hotel Front Desk Clerk position at Staybridge Suites Indianapolis-Airport?
About Us
Staybridge Suites is IHG’s extended-stay brand, built for guests staying a few nights or a few months. Our team makes travelers feel at home with spacious suites, a free hot breakfast, and our weekday evening Social. We’re looking for a friendly, dependable front desk agent who enjoys helping people and takes pride in getting the details right.
What You’ll Do
- Welcome guests and handle check-ins, check-outs, and reservations quickly and accurately
- Answer phones, emails, and guest requests, and resolve issues with a positive attitude
- Process payments, balance your drawer, and complete shift-close procedures
- Share guest needs with housekeeping and maintenance and follow up to make sure they’re handled
- Record shift notes and pass-on items so the next shift is up to speed
- Help with group arrivals, long-term guests, and special requests
- Keep the lobby, front desk, and breakfast area clean and welcoming
- Follow IHG brand standards and safety and security procedures
- Overnight (3rd shift) only: complete night audit and end-of-day reports
What We’re Looking For
- Friendly, professional, and calm under pressure
- Comfortable with computers; we’ll train you on our property management system (HotelKey) and logging tools
- Reliable and on time, with the ability to work weekends and holidays as needed
- Strong attention to detail when handling cash and payments
- High school diploma or equivalent
- Hotel or customer service experience a plus, but not required
- Bilingual (English/Spanish) a plus
Pay: $15.00 - $17.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job TrainingSalary : $15 - $17