What are the responsibilities and job description for the Front Desk Clerk (Part-time) position at Staybridge Suites Great Falls?
Guest Service Representative
Staybridge Suites®
At Staybridge Suites®, we’re at the heart of a movement. We exist to help guests live the life they believe in—even while on the road. Traditional hotels don’t always meet the needs of travelers staying days, weeks, or even months at a time. That’s why our mission has always been to offer something different: more space, more comfort, and a stronger sense of community that breaks away from the monotony of travel.
We invite you to be part of our movement and help us fulfill our mission. We are looking for dynamic, personable individuals who are ready to jump in, lend a hand, and create meaningful guest experiences. With a variety of opportunities available, we are confident you’ll find the perfect fit at our hotel.
If you are positive, people-focused, and genuinely care about others' well-being, we’d love to meet you.
Job Summary
As a Guest Service Representative, you are the first and last impression for our guests. You are responsible for check-in and check-out, front desk operations, market sales, and delivering outstanding guest service throughout each interaction. You take pride in maintaining the appearance and atmosphere of the front desk, lobby, and surrounding areas while consistently exceeding service standards.
If you enjoy connecting with people from all walks of life and thrive in a fast-paced environment, this role may be a great fit for you.
Responsibilities
- Greet and welcome every guest in a friendly, unique, and professional manner.
- Book and manage guest reservations
- Register guests by verifying reservations, personal information, and securing payment
- Answer and route phone calls; take and deliver accurate guest messages
- Promote the brand loyalty program and recognize enrolled members
- Anticipate guest needs and respond promptly and courteously
- Resolve guest concerns independently or escalate to management when appropriate
- Maintain responsibility for cash drawer accuracy and transactions during shifts
- Keep accurate records, including cash flow, registration cards, and property walks
- Process market and retail sales transactions
- Handle mail, electronic communications, and provide information on hotel amenities and local attractions
- Maintain market inventory levels and restock as needed
- Handle confidential guest information with integrity and discretion
- Assist with light maintenance and custodial duties as needed
- Maintain the cleanliness and organization of the lobby, common areas, and front desk
- Communicate effectively with all hotel departments
- Follow all Staybridge Suites brand standards and emergency procedures
- Complete special projects and arrange guest-requested services as needed
Qualifications
- High School Diploma or GED required
- Previous customer service or hotel front desk experience preferred
- Proficient in speaking, reading, and writing English; additional languages a plus
- Comfortable using computers, MS Office, and hotel operating systems (preferred)
- Strong cash handling and basic math skills
- Ability to work independently and as part of a team
- Excellent communication, organization, and problem-solving skills
- Ability to remain professional in stressful or emotionally charged situations
- Demonstrates genuine care for guests and coworkers
Personal & Physical Requirements
- Professional, friendly, and positive attitude at all times
- Maintain confidentiality, honesty, tact, and respect
- Guests always come first
- Uphold the 4 R’s: Responsible, Reliable, Respectful, Responsive
- Able to stand and move continuously for 8-hour shifts
- Ability to lift and/or carry up to 50 pounds
- Capable of bending, reaching, walking, climbing, pushing, pulling, and repetitive motions
- Flexible schedule availability, including nights, weekends, and holidays
Job Details
Job Type: Part-time
Work Location: In-person
Schedule:
- 8-hour shifts
- Nights, weekends, and holidays as needed
Benefits:
- Employee discounts
- Paid time off
Application Questions
- Can you pass a background check and an illegal drug test?
Education: High school diploma or equivalent (preferred)
Experience: 1 year of customer service experience (preferred)
Job Type: Part-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person