What are the responsibilities and job description for the Hotel Front Desk Attendant position at Staybridge Suites - Anchorage, AK?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:$18 hourly
Responsibilities:
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Communicate with housekeeping to make sure guest rooms are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of hotel industry experience or related job preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
Staybridge Suites — Anchorage, AK. We are an award-winning, extended-stay, all-suite hotel. As a top-rated hotel, our expectations are high for our team members. We want staff who love to serve our guests and have a bit of fun. Extended stay hotels have many long-term guests who want to feel at home, see familiar faces, and have easy conversations with our team.
Are you friendly? Come meet us and see if this is the right fit for your next position.
Salary : $18