Director, Product Operations

The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks.

You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery.

What You'll Do

1. Strategic Planning & Operating Model Excellence

• Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation.
• Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives.
• Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization.
• Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes.

2. Performance Measurement & Financial Analysis

• Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success.
• Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review.
• Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives.

3. Cross-Product Accountability & Launch Readiness

• Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders.
• Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement).
• Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market.

• Education: Bachelor's degree or equivalent practical experience.
• Experience: 7 years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor.
• Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant.
• Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required.
• Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus.
• Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment.
• Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency.
• Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.