Billing Manager

Description

The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers, merchants, and strategic partners, while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy, compliance, and operational excellence.

In addition to managing daily workflows, the Billing Manager provides leadership and direction to a small team of 1–2 billing professionals, fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers, merchants, and partners, proactively addressing inquiries, resolving discrepancies, and ensuring all payment timelines and service expectations are consistently met.

Key Responsibilities & Objectives

• Maintains an accurate, compliant, and up-to-date billing system to support organizational financial operations
• Develops, implements, and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence.
• Monitors end-to-end invoicing and collection processes, including issuing dunning notices to merchants and partners for failed or overdue payments.
• Reviews, approves, and processes refunds and credits in accordance with company guidelines.
• Serves as a primary point of contact for customer inquiries, proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records.
• Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments.
• Completes all required reporting activities within established deadlines, ensuring data accuracy and transparency.
• Maintains comprehensive records of invoices, deposits, communications, and all documentation related to payment collection.
• Monitors customer account activity to identify non-payments, delayed payments, and irregularities, taking appropriate action as needed.
• Trains, mentors, and supports staff members within the billing department, fostering a knowledgeable and efficient team environment.
  
  

Requirements

• 2–3 years of experience in payments, fintech, or a related financial operations environment.
• Strong problem-solving, analytical, and decision-making abilities, with a focus on continuous improvement and process optimization.
• Demonstrated attention to detail and a commitment to accuracy in all aspects of work.
• Experience managing or contributing to projects, including coordinating tasks, timelines, and stakeholders.
• Ability to work independently while maintaining a high level of ownership and accountability.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Thrives in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives.
• Prior experience working across multiple entities and systems, with the ability to navigate and reconcile complex operational workflows.