Customer Account Specialist

Job Summary
We are seeking a dedicated and detail-oriented Account Specialist to join our team. The Customer Account Specialist (CAS) is responsible for customer information management, order management/entry, pricing, product availability, quoting, expediting, technical assistance, and issue resolution for assigned accounts.

Duties

• Manage customer account information, including portals and special requirements.
• Manage forecast data and provide data to purchasing for material planning.
• Contract review of order requirements, pricing, and lead time commitments to satisfy customer expectations.
• Supporting operations and procurement for the planning of customer programs.
• Maintain proficient level of product knowledge for all STAUFF products
• Accurately process customer sales orders that are submitted by email, customer portal, or direct electronic interface into our system.
• Problem solves non-technical customer issues such as delivery, lead time, pricing and product recommendations for customers and sales managers regarding sales orders.
• Handle customer complaints and work with cross-functional team for resolution, including processing return authorizations
• Establishes and maintains working relationship with all relevant contacts involved in the internal sales cycle (i.e., Sales, Purchasing, Shipping and Production).
• Maintains data integrity with customer interactions, purchase orders, confirmations, and additional information regarding customers.
• Identify and assess customers’ needs, to provide organization’s products and services, to achieve customer satisfaction.
• Follow communication procedures, guidelines, and policies.
• Communicating promptly and courteously with customers by phone and email.
• Learning about the organization’s products or services and keeping up to date with changes

Requirements

• High level of professionalism, honesty, and integrity.
• Commitment to meet and exceed customers’ expectations.
• Ability to maintain a broad knowledge of all company products
• Ability to multitask, while handling a high volume of phone calls and emails.
• ERP system experience with SAP
• Proficiency in Microsoft Office software (All Applications).

Education and Experience:

• Two-year Associates degree, Bachelor’s degree in business, engineering, or a related field.
• 2 years of customer service experience, preferably with an industrial company.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift-up to 15 pounds at times.

Benefits

How STAUFF contributes to your Success!

• Medical, dental and vision benefits for you and your family!
• 401(k) with Company profit-share
• Generous Paid Time Off
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• A competitive base salary

For more than 50 years, STAUFF USA has been developing, manufacturing, and marketing components for the Hydraulic industry. Our core values of honesty, sincerity, respect and trust are the cornerstones of our mission. We put these core values into practice every day through transparency, competence, persistence, and appreciation. honesty sincerity, respect, and trust in dealing with each other and with our business partners form the basis for the lasting success of our globally active family-owned company.

Stauff Corporation is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Full-time

Pay: $45,900.68 - $55,686.84 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 3 years (Required)
• Customer support: 2 years (Required)

Ability to Commute:

• Canton, MI 48187 (Required)

Work Location: In person

Salary : $45,901 - $55,687