What are the responsibilities and job description for the Apartment Leasing Consultant position at Statewide Partners?
Apartment Leasing Consultant
Department: Property Management
Reports To: Property Manager / Community Manager
Location: On-site
Employment Type: Full-Time
Position Summary
The Leasing Consultant serves as the first impression and primary sales representative of the community. This role is responsible for driving occupancy, generating qualified traffic, delivering exceptional customer service, and supporting daily operations of a professionally managed multifamily property.
The ideal candidate combines hospitality, sales, and relationship-building skills to create a best-in-class resident experience while achieving leasing and revenue goals.
Key Responsibilities Leasing & Sales
- Conduct property tours and present apartment homes, amenities, and neighborhood benefits in a compelling, professional manner
- Respond to all leads and inquiries (phone, email, online, walk-ins) promptly and consistently
- Manage prospect follow-up and conversion using CRM/property management software
- Meet or exceed monthly leasing and occupancy goals
- Prepare and process applications, lease documents, and renewals accurately
- Maintain knowledge of market conditions, competitors, and pricing strategies
Customer Experience
- Deliver a hospitality-driven resident and prospect experience
- Build strong relationships with current and prospective residents
- Assist with move-ins, move-outs, and resident communications
- Support resident events and community engagement initiatives
- Address concerns professionally and escalate issues when appropriate
Administrative & Operational Support
- Maintain accurate prospect and resident records in property management systems (e.g., AppFolio or similar)
- Assist with rent collection, notices, and basic reporting
- Coordinate with maintenance and management teams regarding unit readiness
- Ensure model units, clubhouse, and common areas are tour-ready at all times
- Support marketing initiatives including social media, signage, and outreach
Marketing & Outreach
- Execute community marketing plans to drive traffic and leasing activity
- Manage online listings and reputation management platforms
- Conduct outreach to local businesses and referral partners
- Participate in leasing events, open houses, and promotions
Qualifications
- 1–3 years of leasing, sales, hospitality, or customer service experience preferred
- Strong communication and interpersonal skills
- Sales-oriented mindset with proven ability to close
- Professional appearance and presentation
- Proficient with Microsoft Office and property management software
- Ability to multitask in a fast-paced environment
- Weekend availability required
Core Competencies
- Relationship Building
- Sales & Closing Skills
- Customer Service Excellence
- Organization & Attention to Detail
- Problem Solving
- Team Collaboration
- Accountability
Performance Metrics
- Occupancy and leasing goals
- Lead response time and conversion rates
- Renewal rates
- Resident satisfaction scores
- Tour-to-lease ratios
Physical Requirements
- Ability to walk the property, climb stairs, and stand for extended periods
- Ability to lift up to 25 lbs. occasionally
Why Join Us
We are committed to creating exceptional communities where residents love to live and employees are proud to work. We offer competitive compensation, growth opportunities, and a collaborative team environment within a growing real estate organization.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Are you currently a licensed Real Estate Agent or willing to complete certification courses within 12 months of your hire date?
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $22