Central Station Operator

Central station operator, room for growth throughout the company. As a central station operator, you play a vital role in the security and safety of our customers.

Responsibilities

• To receive and process installer and customer account requests in an effective and timely manner.

Responsibilities:

• 1. Answer emergency-related inbound telephone calls pertaining to burglar alarms, fire alarms, panic alarms, and all other security-related questions and concerns.
• 2. Handle alarms in a timely manner and dispatch the proper authorities, as required.
• 3. Monitor and respond to alarm signals immediately with accuracy while using the information provided on screens utilizing the training we provided.
• 4. Place necessary outbound calls to verify an alarm and notify responsible parties.
• 5. Properly document all responses for an alarm within the alarm monitoring software.
• 6. Work with technicians and installers to verify signals are received correctly.
• 7. Call customers and alarm dealers to discuss security, fire, and life safety-related technical and non-technical issues.
• 8. Answer questions and direct callers to the appropriate department or personnel.
• 9. Apply knowledge about company policies and procedures to best meet customer needs,
• 10. Sort, file or scan all customer updates, contracts, and emergency instructions as needed.
• 11. Process customer information on the computer system in an efficient manner to provide quality service.
• 12. Contact customers to obtain missing information or data in order to ensure complete and accurate records.
• 13. Analyze customer records on the computer system and make any corrections and/or modifications within company guidelines.
• 14. Provide documentation for customers in regard to their account status.
• 15. Assist with various projects that require data entry.
• 16. Sort and stuff bills/envelopes and dealer documentation.
• 17. Handle general office duties, such as filing and verifying data as needed.
• 18. Perform other related duties as assigned.

Qualifications

Excellent Verbal and Written Communication Skills, Computer Literacy, Diplomacy, Time Management, Professionalism, Problem Solving, Self-Motivated, Customer Relations, Reading Skills, Reliable, Punctual, Organization Keyboard Skills, Customer Service, Call Center Experience, Ability to remain calm in stressful situations, Technical Communication, Ability to enter data efficiently and accurately.