What are the responsibilities and job description for the Central Station Manager position at Statewide Central Station?
JOB TITLE: Central Station Manager
REPORTING TO: Director of Operations
LOCATION: Statewide Central Station
The Central Station Manager will play a crucial role in ensuring the efficient and effective operation of the central monitoring facility. This individual will be responsible for overseeing the day-to-day activities of the central station, managing a team of operators, and maintaining the highest standards of service and professionalism while reporting to the Director of Operations. The successful candidate will have a strong background in security systems, excellent leadership skills, and a commitment to providing top-notch security services to our clients.
PRIMARY RESPONSIBILITIES
● Anticipate department needs and establish priorities and courses of action to meet department objectives each day.
● Organize and delegate work assignments to employees as needed.
● Supervise staff and answer all technical, field and company related questions.
● Technical assistance to alarm dealers.
● Interface directly with clients/dealers to resolve problems and concerns.
● Maintain ongoing contact with clients/dealers to receive feedback regarding all aspects of work flow ensuring total client satisfaction.
● Ensure that customers are serviced at the highest level of satisfaction through quality service, courteous employees and quick response to needs.
● Review on a continuous basis the general business climate for the organization and adjust scheduling and training as needed.
● Troubleshoot both hardware and software issues that may arise in the Central Station or the surrounding area.
● Answer employee questions and resolve problems in an efficient and timely manner.
● Maintain sound employee relations at all levels of the company.
● Provide guidance and direction to employees for professional development and to ensure adherence to all company policies.
● Counsel employees and issue warnings and write ups when necessary.
● Coordinate special projects as needed.
Required Skills
● Ability to work effectively as a valuable partner and trusted advisor to all levels of associates and management.
● Must be able to thrive in a fast-paced, high-performance environment.
● Proven ability and experience with strong influencing skills, decision making, and resilience.
● Ability to exercise sound judgment and make independent decisions and recommendations on difficult and sensitive matters in a thorough and expeditious manner while maintaining confidentiality as appropriate.
● Comfortable with ambiguity and being a part of complex strategy discussions with team members and leaders - not afraid to stand alone.
● Strategic thinker with experience in execution of complex, cross-functional projects and programs.
● Demonstrated track record of taking initiative, having a sense of urgency and proactively finding solutions to challenges.
● Self-starter with demonstrated ability to work independently as well as in a team setting in order to build personal brand and to develop a network of relationships across the organization.
Qualifications
● College Degree Required.
● Proven experience in security systems and monitoring operations.
● Proficiency in security technology and monitoring software.
● Knowledge of industry regulations and compliance standards.
● Flexibility to work in shifts and adapt to changing schedules.
Certifications Required: F-40, TMA certification, Valid Driver License
Work Hours & Benefits
Full Time - In office Required
Paid Time Off
$70,000 - $90,000 Depending on Experience
401K
Benefits for this role include: medical, dental, and vision (Employee/ Employer Contribution)
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Overtime
- Weekends as needed
Ability to Relocate:
- Staten Island, NY 10311: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $90,000