What are the responsibilities and job description for the Showroom Manager position at Statements Tile & Stone?
Company Description Statements Tile & Stone, established in 1997, is a wholesale importer and distributor dedicated to providing products that inspire exceptional design. The company maintains local inventory for short lead times while also offering special-order items to support unique projects. Statements supplies dealers throughout the Pacific Northwest and serves the architecture and design community internationally. Its Seattle and Portland showrooms provide curated product selections, comfortable meeting spaces, and attentive service to foster creativity in residential and commercial spaces. Team members are encouraged to contribute to the company’s mission of bringing beauty to everyday surroundings through inspired design.
Role Description The Showroom Manager is a full-time, on-site role based in Portland, OR, responsible for overseeing daily showroom operations and ensuring a welcoming, design-forward environment. This role involves leading and coaching showroom staff, coordinating schedules, and maintaining high standards of visual merchandising and product presentation. The Showroom Manager will engage directly with customers and trade partners, guiding them through product selections, providing design support, and driving sales to meet revenue and profitability goals. Day-to-day tasks include managing inventory and sample displays, handling customer inquiries, resolving issues, and fostering strong relationships with dealers and the A&D community. The individual in this role will collaborate with leadership on promotions, events, and initiatives that enhance customer experience and support the brand’s design-focused mission.
Qualifications
- Ability to deliver excellent Customer Service and Customer Experience, with a focus on Customer Satisfaction.
- Proven Sales skills in a showroom or retail environment, preferably in tile, stone, or interior design.
- Experience managing Showrooms, including visual merchandising, inventory oversight, and team coordination.
- Strong leadership, coaching, and people management abilities in a customer-facing setting.
- Effective communication and interpersonal skills, with comfort working with design professionals and end customers.
- Organizational and time-management skills to handle multiple projects and priorities in a fast-paced environment.
- Basic proficiency with POS systems, inventory software, and common office applications.
- Background in interior design, architecture, or related fields is preferred; prior management experience is highly beneficial.