What are the responsibilities and job description for the Principal Product Specialist position at State Street Corporation?
Job Details
Application Support Engineering:
This is a highly technical position (L3/L4 Support).
Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions.
Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software.
Heavy involvement with the current Observability efforts using Dynatrace.
Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems.
Conduct research on questions and issues using available information resources and other product specialists.
Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Complete any other tasks as assigned.
Skills:
Demonstrated history of solving complex technical problems and strong analytical mindset.
Ability to write scripts (SQL, etc.) for automation of certain tasks.
Hands-on SQL experience, and the fundamentals of relational database theory.
Hands-on Dynatrace experience is a big plus. Same with SolarWinds tool.
Experience in C#/.Net or Java is highly preferred
Prior development experience is also very helpful with this position.
Communication skills to explain complex problems and solutions in technical and business terms.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
This is a highly technical position (L3/L4 Support).
Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions.
Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software.
Heavy involvement with the current Observability efforts using Dynatrace.
Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems.
Conduct research on questions and issues using available information resources and other product specialists.
Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Complete any other tasks as assigned.
Skills:
Demonstrated history of solving complex technical problems and strong analytical mindset.
Ability to write scripts (SQL, etc.) for automation of certain tasks.
Hands-on SQL experience, and the fundamentals of relational database theory.
Hands-on Dynatrace experience is a big plus. Same with SolarWinds tool.
Experience in C#/.Net or Java is highly preferred
Prior development experience is also very helpful with this position.
Communication skills to explain complex problems and solutions in technical and business terms.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
