Role Summary

The AVP Database & Cloud Platform hands-on Support Manager/Lead will be responsible for providing L2/L3 operational support, reliability engineering, and technical leadership for enterprise database and cloud platforms hosted on AWS. The role serves as the senior escalation point for production issues impacting PostgreSQL, Redshift, Snowflake, data pipelines, and associated AWS services.

The individual will drive platform stability, incident reduction, performance optimization, vulnerability remediation, disaster recovery readiness, and operational excellence while partnering with application, infrastructure, security, and cloud engineering teams.

Primary Responsibilities

Production Support & Incident Management

• Act as L3 escalation point for major production incidents.
• Lead troubleshooting of database, platform, and cloud infrastructure issues.
• Perform root cause analysis (RCA) and implement preventive actions.
• Coordinate incident communications and stakeholder updates.
• Participate in on-call support rotations and major incident bridges.
• Monitor platform SLAs and operational KPIs.

Database Platform Support

Support and administration of:

• AWS RDS PostgreSQL
• Amazon Redshift
• Snowflake
• Aurora PostgreSQL
• Other enterprise databases

Responsibilities include:

• Availability management
• Performance troubleshooting
• Query tuning
• Backup and recovery validation
• Patch management
• Database upgrades
• Space and capacity management
• User administration and access support

AWS Platform Operations

Support AWS services including:

• EC2
• RDS
• Redshift
• S3
• Lambda
• EFS/EBS
• Kinesis
• CloudWatch
• IAM

Responsibilities include:

• Service monitoring
• Operational support
• Infrastructure troubleshooting
• Capacity planning
• Security remediation
• DR testing and validation

Monitoring & Observability

• Configure and maintain monitoring solutions.
• Investigate alerts and recurring operational issues.
• Develop operational dashboards and health reports.
• Improve observability across database and cloud platforms.

Tools may include:

• Grafana
• Kibana
• ELK
• CloudWatch

Security, Audit & Compliance

• Support audit and regulatory requests.
• Implement vulnerability remediation plans.
• Manage database access reviews.
• Support IAM and privileged access controls.
• Ensure compliance with enterprise security standards.
• Coordinate patching and security upgrades.

Platform Reliability & Continuous Improvement

• Identify recurring issues and drive permanent fixes.
• Reduce manual operational tasks through automation.
• Improve platform resiliency and recovery capabilities.
• Develop SOPs, runbooks, and knowledge articles.
• Drive problem management initiatives.

Stakeholder & Vendor Management

• Work closely with application support teams, data engineering teams, and business stakeholders.
• Coordinate with AWS, Snowflake, and database vendors.
• Participate in change management and release activities.
• Provide technical leadership during production events.

Technical Skills

Databases

• PostgreSQL
• Amazon Redshift
• Snowflake
• Aurora PostgreSQL

Cloud Platforms

• AWS RDS
• EC2
• S3
• Lambda
• CloudWatch
• IAM

Monitoring

• Grafana
• Kibana
• ELK

Automation & Scripting

• SQL
• Python
• Shell Scripting
• Ansible
• Terraform (preferred)

Experience Requirements

• 8–12 years of database administration and production support experience.
• 5 years supporting cloud-hosted database platforms.
• Strong experience in Incident, Problem, Change, and Capacity Management.
• Experience supporting mission-critical financial applications.
• Experience working within 24x7 operational support environments.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary : $90,000 - $157,500