What are the responsibilities and job description for the Bank Teller Supervisor position at State Street Bank?
Overview
Join our dynamic banking team as a Bank Teller Supervisor, where you'll lead and motivate a team of tellers to deliver exceptional customer service while ensuring operational excellence. In this energetic role, you will oversee daily teller activities, manage cash handling procedures, and promote financial products through proactive sales and relationship management. Your leadership will be pivotal in maintaining a secure, efficient banking environment that delights customers and drives business growth. If you thrive in a fast-paced setting and are passionate about financial services, this position offers an exciting opportunity to make a meaningful impact.
The Teller Supervisor is responsible for the day to day supervising, training, and developing of tellers. The Teller Supervisor is the primary contact person for tellers; and assists them in resolving teller transactions, balancing, and cash outages issues.
Duties
- Supervises, trains, and develops tellers to perform teller duties; and ensures tellers are following company standard operating procedures to operate effectively & efficiently to meet company goals
- Serves as the contact person for tellers to handle and resolve customer/teller transactions and balancing issues, and cash outages
- Oversees and manages the cash vault; and orders and ships money
- Works closely with the Retail Bank Manager to ensure the processes and services the bank offers runs smoothly, assists with work schedules for staff, coach and mentor
- Performs Customer Service Representative (CSR) and Teller responsibilities in accordance with the CSR job description
- Provide training and coaching to tellers on banking procedures, sales techniques, and customer relationship management strategies
Requirements
- Proven experience in banking or retail financial services with strong knowledge of cashiering, cash handling, and basic math skills
- Familiarity with financial software systems and proficiency in 10 key typing for accurate transaction processing
- Knowledge of fraud prevention techniques and compliance standards within banking operations
- Excellent customer service skills with the ability to handle sensitive situations professionally
- A minimum of 2 years bank teller experience is required; and a minimum of 2 years in a supervisory and/or training role is highly desired
- Associate degree in Business Administration or related field is preferred
- Ability to perform retail math calculations accurately involving debits & credits, cash management, and loan processing
A successful candidate will have a solid understanding of banking principles and regulations, knowledge of teller functions and equipment, money handling, strong oral & written communication, customer service, analysis & problem solving skills. Attention to detail is critical.
This role is ideal for motivated individuals eager to lead a team while delivering top-tier financial services. Join us to help customers achieve their financial goals while advancing your career in a vibrant banking environment!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 38 – 42 per week
Benefits:
- 401(k)
- Bereavement leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Profit sharing
Work Location: In person
Salary : $18 - $19