What are the responsibilities and job description for the Bank eServices Representative position at State Street Bank & Trust Co.?
Join our team at State Street Bank! Employing nearly 70 employees, we take great pride in being a locally owned community bank. WE ARE 26% EMPLOYEE OWNED; and are committed to providing our employees with a satisfying, positive work environment and a long term career. We value our employees, customers, and community. If you are passionate about providing attentive and outstanding customer service, we encourage you to apply.
We’re looking for a full time eServices Representative to be the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries.
DUTIES & RESPONSIBILITIES
· Performs as the primary point of contact for incoming calls regarding any eServices
· Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
· Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
· Handle all online submissions for the bank
· Handles all eServices messages and responds accordingly
· Runs and pull various reports regarding eServices and completes any steps necessary
· Assists with efforts to identify and implement a positive overall customer service
· Contributes to fostering positivity and teamwork within the bank
· Performs daily verification, workflow, and exception tracking of Aurora Document Imaging
· Verifies mobile deposits daily
· Performs other duties as assigned
EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS
A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions
MENTAL & PHYSICAL REQUIREMENTS
Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.
COMPETENCIES
Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining Reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience in banking?
Work Location: In person
Salary : $18