What are the responsibilities and job description for the LTE Natural Resources Customer Service Representative (Janesville) position at State of Wisconsin?
Introduction
We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations; DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.
The Wisconsin DNR is hiring an LTE (Limited Term Employee) Natural Resources Customer Services Representative at our offices, in Janesville, WI.
This recruitment may be used to fill future similar vacancies.
To see all opportunities currently available at DNR, follow this link: DNR (wisc.jobs) .
Position Summary
This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.
50% Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs. Serve as a primary point of contact for analyzing complex questions. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information.
25% With minimal assistance, respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.
5% Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.
15% Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits.
5% Other duties as directed by supervisor
Salary Information
This position pays $22.24 per hour and is in pay schedule and range 02-13 in the Natural Resources Customer Services Representative-Senior classification. Compensation will be set in accordance with the State Compensation Plan.
Job Details
This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.
More about LTE positions:
1) Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
2) Provide opportunities for individuals to enhance their resumes with skills learned on the job.
3) May accommodate flexibility for part-time or full-time work hours and seasonal schedules. Work schedules are dependent on business needs.
4) Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for maximum of 1039 hours in a twelve-month period.
Special Requirements:
1) Residency: To be considered for this position, you must be a resident of the State of Wisconsin.
A Wisconsin resident is a person who:
a. Has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier;
b. Has resided in this state for not less than a total of one year out of the immediately preceding 5 years;
c. Is eligible to register to vote in this state; or
d. Is the spouse of a person meeting the requirements of par. (a), (b), or (c)." s.230.03(12), Wis. Stats.
2) Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
3) Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.
Equal Opportunity Employer: The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Qualifications
Minimally qualified candidates will have the following:
In addition, well-qualified candidates will have one or more of the following:
How To Apply
Click the "Apply for Job" button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.
Please note that the Wiscjobs system will time you out after 30 minutes of activity, so be sure to save your work often to avoid having to re-start the application process.
For any position-related questions, please feel free to contact Karen.Rohlfing@wisconsin.gov
For technical questions and troubleshooting related to the Wisc.Jobs site, please visit Commonly Asked Questions. Keep in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm.
Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here .
Deadline to Apply
Applications must be received by 11:59pm, Central Time, on July 14th, 2026 in order to be considered.
We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations; DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.
The Wisconsin DNR is hiring an LTE (Limited Term Employee) Natural Resources Customer Services Representative at our offices, in Janesville, WI.
This recruitment may be used to fill future similar vacancies.
To see all opportunities currently available at DNR, follow this link: DNR (wisc.jobs) .
Position Summary
This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.
50% Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs. Serve as a primary point of contact for analyzing complex questions. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information.
25% With minimal assistance, respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.
5% Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.
15% Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits.
5% Other duties as directed by supervisor
Salary Information
This position pays $22.24 per hour and is in pay schedule and range 02-13 in the Natural Resources Customer Services Representative-Senior classification. Compensation will be set in accordance with the State Compensation Plan.
Job Details
This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.
More about LTE positions:
1) Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
2) Provide opportunities for individuals to enhance their resumes with skills learned on the job.
3) May accommodate flexibility for part-time or full-time work hours and seasonal schedules. Work schedules are dependent on business needs.
4) Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for maximum of 1039 hours in a twelve-month period.
Special Requirements:
1) Residency: To be considered for this position, you must be a resident of the State of Wisconsin.
A Wisconsin resident is a person who:
a. Has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier;
b. Has resided in this state for not less than a total of one year out of the immediately preceding 5 years;
c. Is eligible to register to vote in this state; or
d. Is the spouse of a person meeting the requirements of par. (a), (b), or (c)." s.230.03(12), Wis. Stats.
2) Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
3) Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.
Equal Opportunity Employer: The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Qualifications
Minimally qualified candidates will have the following:
- Excellent attention to detail
- Excellent customer service and communication skills
- Ability to exercise good judgment in handling customer inquiries
- Experience working with computers and navigating web applications
- Ability to apply business rules to different situations and make sound decisions
In addition, well-qualified candidates will have one or more of the following:
- Excellent organizational skills
- Ability to plan daily activity and self-motivate
- Problem-solving skills with good judgment in handling varied situations
- Extensive practical experience with hunting, fishing and trapping.
How To Apply
Click the "Apply for Job" button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.
Please note that the Wiscjobs system will time you out after 30 minutes of activity, so be sure to save your work often to avoid having to re-start the application process.
For any position-related questions, please feel free to contact Karen.Rohlfing@wisconsin.gov
For technical questions and troubleshooting related to the Wisc.Jobs site, please visit Commonly Asked Questions. Keep in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm.
Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here .
Deadline to Apply
Applications must be received by 11:59pm, Central Time, on July 14th, 2026 in order to be considered.
Salary : $22